Free tools · 35 utilities
Free Customer Support Tools
Free evergreen tools for live chat and support teams: CSAT calculator, FAQ generator, chat widget builder, canned responses, and more. Built by Sellio.
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35 tools
ROI & capacity
8Customer satisfaction (CSAT) is usually (satisfied responses ÷ total responses) × 100. Use this calculator for a quick score, then track live CSAT from your inbox in Sellio.
Plug in the metrics your team already tracks. Get a simple scorecard you can share before you wire the same numbers into Sellio analytics.
Estimate what each ticket costs your team, then see how deflection on website chat changes monthly spend.
Model deflection on website chat against agent cost. Sellio AI runs on website chat with included credits on paid plans.
Estimate how many chats your team can handle from agents, productive hours, concurrency and handle time, then see which Sellio plan fits the seat count.
Uncovered nights and weekends leak leads. Count the hours nobody is on chat, what staffing them would cost, and compare website-chat AI for those windows.
Meta bills WhatsApp by message category and country. This estimator is a planning aid. Confirm rates on Meta’s rate card. Sellio connects WhatsApp to your shared inbox; AI auto-replies are website chat only.
Measure first-response SLA attainment from replies within target versus total, and see how many more you need to hit 95%. Track real FRT in Sellio analytics once you are live.
SEO & content
5Turn a product description or help outline into FAQ pairs. Export them, then add the same FAQs as a knowledge source for Sellio’s website-chat AI agent.
Choose your industry for a practical checklist: channels to connect, macros to write, and where AI helps (website chat).
Answer a few questions and we will point you at the comparison page that matches what you use today.
Walk common support themes and mark what your help center still lacks. Then generate FAQs or add Sellio AI sources.
Convert a resolved chat into a draft article outline you can publish in your help center or FAQ source.
Product playground
8Paste a customer message and optional tone notes. Get a short, professional draft. Sellio’s AI agent can answer from your knowledge base on website chat after you sign up.
Generate greeting options for your website chat widget. Pick one, then apply it in Sellio’s widget settings.
Customize a live chat widget preview, colors, launcher, and layout, then take the same experience into Sellio with a one-line install.
70 ready-to-copy canned responses for live chat and email support, grouped by situation: order status, refunds, billing, outages, upset customers and more. Copy one, or download the whole library.
The full playground uses your workspace knowledge and rate limits. Sign in free to try it. Public ungated AI is limited to short demo tools only.
Blueprint workflows for website chat. Customer-message automations in Sellio run on website chat, not WhatsApp or Instagram.
Sellio can talk with visitors on website chat using speech-to-text and text-to-speech. Try voice in the product playground after signup. Public demos are metered.
Design the rating ask your visitors see: your own prompt, stars, emoji or thumbs, on a 3, 5 or 7 point scale. It mirrors the card Sellio sends in website chat.
Install
4Copy a ready-to-paste install snippet for HTML, Shopify, WordPress, React, Next.js, Vue, Nuxt, Svelte or Astro. Add your widget key and it is ready to ship.
Follow short steps to place the Sellio chat widget on Shopify or WordPress without a custom app.
Tick the channels you want and see the coverage split: which are conversation channels, which are notify hubs, and where Sellio's AI actually answers (website chat).
Sellio opens a notify thread when a chat starts, and replies typed there reach the customer. Compare Slack, Discord and Microsoft Teams, then connect one after you sign in.
Cost & compare
5Per-seat pricing multiplies with every hire; Sellio prices the workspace. Set your team size and compare against real list rates from Zendesk, Intercom, Freshdesk, Help Scout, Front, LiveChat and Hiver.
Some vendors charge per automated resolution. Estimate monthly spend, then compare with Sellio’s included AI credits on paid plans.
Switching help desks costs hours before it saves money. Tick what your migration involves, set an hourly rate, and get the effort in hours, days and dollars.
What a five-person support team pays on each vendor's own list price, next to Sellio's workspace plans — with links to the full comparison and pricing explainers.
Sellio yearly plans are 20% off the monthly rate, billed once a year. Pick a plan and see the savings.
Trust
3What to settle before a chat widget goes live: what it collects, how long you keep it, and who can see it. Progress saves to the link so you can hand it to whoever owns your policy.
Paste a page's source and see which chat widgets are actually loading. Matches on real script hosts and cookie names, not brand words, and shows the string it matched on. Nothing is crawled and nothing leaves your browser.
Templates for investigating, identified, monitoring, resolved and planned maintenance — on your status page, in chat, and by email. Fill in the details once and every message for that stage is ready to post.
Lead magnet
2Set a target for each support KPI, fill in this week's actuals, and see which ones you're missing. Targets and actuals both live in the URL, so last week's review is a link you can reopen.
Score support candidates on the six skills that actually predict chat performance, weighted so the ones you can't coach count for more. The scores travel in the link, so the whole panel can fill in the same rubric.