Gorgias alternativeGorgias meters tickets and charges again for each AI resolution. Sellio is a flat workspace price with an included AI credit. It does not yet do Shopify order actions, and this page says so.
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Gorgias · Basic$60/mo
300 tickets a month, any number of agents
About $0.40 per ticket past 300, and about $1 per AI-resolved conversation, which also counts as a ticket.
AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each.
$45/mo
$45 for the workspace, up to 5 seats, 2 AI agents and 3 channels
Essentials is $95/mo for 10 seats, 5 channels and analytics; Plus is $295/mo for 50 seats.
AI is metered from the included credit, about five cents a conversation, with a daily answer limit and a monthly token limit you set. The free plan has two seats and no trial clock. See every plan.
Questions about Sellio billing: How the 7-day trial worksWhat counts as a seatCancel anytime.
Gorgias figures read from Gorgias’s pricing page on 2026-09-06. Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page. Treat them as indicative and confirm on the vendor page.
Fifteen things a support team checks before switching. A dash means the product does part of it or charges extra for it.
| Feature | Sellio | Gorgias |
|---|---|---|
| Pricing model | Per workspace; seats and channels are plan limits | Per ticket volume; AI per resolution on top. |
| Free plan | 2 seats, 1 channel, 1 AI agent, no trial clock | Trial only. |
| Website live chat | One script tag; guides for HTML, React, Next.js and more | Chat widget. |
| Email in the inbox | From Mini: forward your support address; reply from the thread | Yes. |
From Mini: WhatsApp Business API, several agents on one number | Yes. | |
| Instagram DMs | From Mini: Instagram DMs beside web chat | Yes, including comments. |
| Telegram | From Mini: paste a bot token; the webhook is set for you | Not a channel. |
| Slack, Discord, Teams (two-way) | From Mini: two-way threads; a reply there reaches the customer | Slack notifications. |
| AI agent trained on your docs | Crawl your site, upload PDFs and FAQs; answers only from those | AI Agent with Shopify actions. |
| How AI is billed | Metered from an included credit, with caps you set | About $1 per resolution, plus the ticket. |
| AI hands off to a person | On low confidence, a keyword, or a teammate taking over | Hands to agents. |
| Tickets | On Plus: raise from any chat; customer, back-office and tracker | Ticket-first. |
| Visual workflow automation | From Mini: 11 triggers, 18 actions, no code | Rules and macros. |
| Analytics and CSAT | From Essentials: response times, resolution, CSAT; topics and email reports on Plus | Support and revenue stats. |
| Desktop app (Windows, macOS) | Native Windows and macOS apps | Browser and mobile. |
A viral week on Gorgias is a bigger invoice. Sellio Mini is $45 a month whatever the volume.
Gorgias charges the ticket and the AI resolution. Sellio's agent draws from an included credit with caps you set.
Telegram is native and new chats can open threads in Slack, Discord or Teams.
Route, tag, ask questions with buttons and let the AI answer, on a canvas.
Response times, resolution, CSAT, topics and AI handoff rate, with scheduled email reports.
Windows and macOS with notifications.
Gorgias exports customers as CSV; import into Sellio Contacts.
Add your shipping, returns and sizing pages as website sources. The AI agent answers those questions from day one.
Replace the Gorgias chat snippet in your theme, reconnect WhatsApp and Instagram, forward the support address.
Sellio does not yet read orders. Agents open the Shopify admin for order actions; the conversation and the customer profile stay in Sellio.
Not yet. Sellio has no order lookup or refund actions inside the conversation. If your agents live in order data, Gorgias is the stronger fit today.
See the Shopify install on the Shopify live chat page.
Still have a question? Contact us or browse the docs.
Bring website chat, WhatsApp, Instagram, Telegram and email into one place your whole team can work from, with an AI agent when you are ready.
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