This Privacy Policy describes how Sellio (“Sellio”, “we”, “us”) collects, uses, and shares information when you use sellio.chat, our dashboard, embeddable chat widget, APIs, and related services (the “Service”).
Sellio is a multi-channel customer-support platform. Our customers (“Workspace Owners”) use Sellio to chat with their own end users (“Visitors”) through channels such as the website widget, email, WhatsApp, Instagram, Messenger, Slack, Discord, and Microsoft Teams.
1. Who we are
Sellio operates the Service at sellio.chat. For privacy questions or data requests, contact privacy@sellio.chat.
2. Roles (controller vs processor)
- Account data (your Sellio login, billing, workspace settings): Sellio is the controller.
- Customer conversation data (messages, Visitor profiles, tickets stored for a workspace): the Workspace Owner is typically the controller; Sellio processes that data to provide the Service.
3. Information we collect
Account & workspace. Name, email address, workspace membership, role, preferences, billing-related identifiers, and audit logs of significant actions.
Visitor & conversation data (on behalf of customers). Message content, attachments, Visitor identifiers (such as name, email, external channel IDs), device/browser metadata, page URL context, and channel metadata needed to deliver support.
Connected integrations. When you connect Slack, Discord, Teams, Meta (Instagram/WhatsApp/Messenger), Telegram, or email, we store tokens and configuration required to send and receive messages. We do not sell those tokens.
Usage & diagnostics. Approximate IP for security and rate limits, product analytics needed to operate the Service, error logs, and performance metrics.
4. How we use information
- Provide, secure, and improve the Service
- Authenticate users and manage workspaces
- Route and sync messages across connected channels
- Process billing and prevent abuse
- Comply with law and respond to lawful requests
- Communicate about the Service (transactional email, security notices)
We do not sell personal data. We do not use Visitor conversation content to train public foundation models for unrelated products.
6. Meta platforms (Instagram, Messenger, WhatsApp)
If a Workspace Owner connects Meta products, Sellio receives and sends messages using Meta APIs according to that customer’s setup. Meta’s own policies also apply to data Meta processes. Visitors should review the Workspace Owner’s privacy policy for how that business uses chat data.
7. Retention
We retain account data while the account is active and as needed for legal, billing, and security purposes. Workspace conversation data (conversations, messages, contacts) is retained until the Workspace Owner deletes it or deletes the workspace, or a valid deletion request is completed. Browsing activity collected by the chat widget is deleted after 13 months, and anonymous visitors who never started a conversation after 12 months without activity. Deleted workspaces leave our backups within 14 days. The full schedule is on our Security & Data Retention page.
8. Security
We use industry-standard measures such as encryption in transit (HTTPS), access controls, and least-privilege practices. How we protect data and respond to incidents is described on our Security & Data Retention page. No method of transmission or storage is 100% secure.
9. Your rights & data deletion
Depending on where you live, you may have rights to access, correct, delete, or export personal data, or to object to certain processing.
Sellio account holders: email privacy@sellio.chat from your account email, or delete your workspace/account where the product provides that control.
Visitors chatting with a business on Sellio: contact that business first (they control most conversation data). You may also email us and we will help route the request to the right workspace owner when we can identify them.
We will respond within a reasonable period, and within timelines required by applicable law.
10. International transfers
We may process data in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
11. Children
The Service is not directed to children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children.
13. Changes
We may update this policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Material changes may be communicated by email or in-product notice.
14. Contact
Privacy requests: privacy@sellio.chat
Website: https://sellio.chat