A thread per conversation
New chats from the website, WhatsApp, Instagram, Telegram or email post to the channel you choose. Replies in the thread reach the customer.
Discord supportA Discord ticket system with a real inbox behind it
Communities run support in Discord, and Discord alone loses track of it. Sellio posts each new customer conversation as a thread in your server, lets moderators reply there, turns anything that needs follow-up into a ticket with a state and an owner, and keeps the whole record in one inbox.
No credit card. Live in minutes.
What you get beyond a ticket bot
Real tickets
Raise a ticket from any conversation, with a state, priority and owner. The customer hears back when it is done.
Server chatter stays internal
Only replies inside the thread go out. Talk about the case in the channel freely.
One record
Assignment, notes, ratings and analytics live in the Sellio inbox. Discord is where the team sees them.
Website chat with an AI first reply
On the website widget, an AI agent trained on your docs can take the first reply and hand over; the handoff lands in the same Discord thread.
Works with Slack and Teams too
Connect more than one and replies are mirrored between them.
Connecting Discord
- Step 1
Add to Discord
Settings, then Integrations, then Discord. Approve the bot for your server.
- Step 2
Pick the channel
Choose where new conversations post their thread.
- Step 3
Reply and raise tickets
Answer in the thread or the inbox; raise a ticket from the inbox when the work continues.
Related guides
FAQ
Discord support questions
No. Customers write on your website, WhatsApp, Instagram, Telegram or email, and Sellio mirrors each conversation into a thread in your server.
- Tickets are Sellio tickets. They have a state, a priority and an owner, not a Discord channel each.
- A thread per conversation. New chats post to the channel you choose, and replies in the thread reach the customer.
- One record in the inbox. Assignment, notes, ratings and analytics live in Sellio; Discord is where the team sees them.
Ticket states and owners are explained on the ticketing page.
Still have a question? Contact us or browse the docs.
Support your community from Discord. Track it like a team.
Threads for the team, tickets for the follow-up, and one inbox that remembers everything.
No credit card required