Support tool migration checklist
Switching help desks costs hours before it saves money. Tick what your migration involves, set an hourly rate, and get the effort in hours, days and dollars.
Hours in scope
0h
of 72h if you do everything
Cost
$0
at $60/hour
Working days
0.0
at 6 focused hours a day
What's in scope
$/ h
$0 / h (min)$250 / h (max)
Whoever actually does the work. Ops, support lead, or an agency
How to use it
- 1Tick the tasks your migration actually involves — agent training is the one teams forget.
- 2Set a blended hourly rate for whoever does the work.
- 3Read hours, cost and working days, then share the link with whoever signs it off.
FAQ
No. Run Sellio beside your old tool, move channels over when you are ready, then retire the old widget. The checklist works whether you do it in a week or a quarter.
- Start with the widget. Put Sellio's chat on the site while the old help desk keeps running.
- Move channels one at a time. Connect WhatsApp, Instagram, Telegram or email when the inbox is set up for it.
- Remove the old snippet last. Two widgets on one page both load and both set cookies.
Check your page for leftover widgets with the widget detector.
Still have a question? Contact us or browse the docs.
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Related tools
See also: Intercom alternative · Zendesk alternative