The shared inbox where no customer waits
Chat, WhatsApp, Instagram and email in one inbox. AI answers chat in seconds.
One inbox for all your inbound messages
Every channel in one place. Replies go back the way they came.
Live chat
Chat on your site, answered by AI.
Email
Forward support@ to the team.
WhatsApp
One business number, every agent.
Instagram
DMs right beside your web chat.
Telegram
Paste a bot token and you're live.
Slack
Get pinged, reply in the thread.
Discord
Answer from your server.
Teams
Reply without leaving Teams.
Shopify
No app, just theme.liquid.
WordPress
Paste in footer.php or a plugin.
Wix
One snippet under Custom Code.
Squarespace
Drop it into Code Injection.
Work the inbox as a team
Who has it, what was said about it, and whether it is done. On every conversation.
Give it to a person or a team. It shows in their inbox with a notification, and nothing is answered twice.
- Assign to anyone
- History comes along
- Clear the queue
Know who you are talking to
Every chat opens beside the person behind it.
Where they are
Location, local time, device and the channel they wrote from.
What came before
Every earlier conversation and the files they shared, a click away.
What your site knows
Pass a plan, an account or an order from your site and it shows on the profile.
What the team noted
Tags and private notes stay with the customer, not the thread.
How they rated you
Their CX score, the reason they gave and their comment, before you reply.
Arranged your way
Drag the cards into the order you work in. The rail remembers it.
See how the team is doing
Every number links to the conversations behind it. Set a target per metric and get a weekly summary by email.
First response and handling time, by channel and by teammate. Set a target and see who is over it.
- By channel
- By teammate
- Targets per metric
Let the inbox do the parts that repeat
Rules you can read, with a person one click away.
On website chat, rules assign, tag and set priority for you. No code.
Customer service automationAnswers website chat from your docs and hands over when unsure.
AI customer service agentRaise a ticket from the chat, give it an owner, reply when it is done.
Ticketing system
What is a shared inbox?
One place where your team answers customers, with an owner on every conversation.
- Shared mailbox
- A Gmail or Outlook address several people can open. Nobody can tell who is handling what.
- Email only
- No owner
- Distribution list
- One address that copies every message to several inboxes. Five people get it; five may answer, or none.
- Copies to everyone
- No owner
- Shared inbox software
- Ownership, notes, status and history on every conversation, across chat and messaging as well as email.
- An owner on each chat
- Every channel
This is SellioSellio beside Front and Hiver
Good tools for email-first teams. The differences are channels, AI billing and price.
| Feature |  Sellio |  Front |  Hiver |
|---|---|---|---|
| Five seats, per month | $20/mo (Mini) | $325/mo (Professional) | $125/mo (Growth) |
| Pricing model | Per workspace. Per workspace; seats and channels are plan limits | Per seat. Per seat; channels tiered; AI add-ons per seat. | Per user, seat packs. Per user, sold in seat packs. |
| Free plan | 2 seats, 1 channel. 2 seats, 1 channel, 1 AI agent, no trial clock | 14-day trial. 14-day trial. | Core features. Core shared inbox features. |
| Website live chat | One script tag. One script tag; guides for HTML, React, Next.js and more | One channel on Starter. Chat channel; Starter allows one channel type. | Higher plans. Live chat on higher plans. |
Included. From Mini: WhatsApp Business API, several agents on one number | Add-on, Professional. Professional and up, via add-on. | Higher plans. On higher plans. | |
| Instagram DMs | Included. From Mini: Instagram DMs beside web chat | Professional and up. Professional and up. | Not a channel. Not a channel. |
| Telegram | Included. From Mini: paste a bot token; the webhook is set for you | Not a channel. Not a channel. | Not a channel. Not a channel. |
| How AI is billed | Metered, with caps. Metered from an included credit, with caps you set | From $0.05 per chat. From $0.05 per conversation; Copilot $20 per seat. | By plan. By plan. |
| Desktop app (Windows, macOS) | macOS (Windows soon). Native Mac app; Windows coming soon | Mac and Windows. Mac and Windows apps. | Inside Gmail, Outlook. Runs inside Gmail and Outlook. |
| Full comparison | Sellio vs Front | Sellio vs Hiver |
Set up a shared inbox in three steps
Start with one channel and add the rest when you are ready.
- 01
Connect a channel
Paste one script tag for website chat. Email, WhatsApp, Instagram and Telegram connect from Mini.
- No code
- Shopify, WordPress, Wix
- 02
Invite your team
Send an invite by email. Teammates sign in with a one-time code, with no password to set.
- Admins and agents
- Group into teams
- 03
Give every chat an owner
Assign by hand from the first day. On website chat, routing rules can do it for you from Mini.
- Notified on assign
- A view per person
Free to start, $20 when you grow
Priced per workspace, not per seat. AI use past the included credits is extra.
Shared inbox and website chat, with AI.
Key features included:
- AIAI chatbot for website chat
- AIKnowledge base
- Shared inbox
- Website chat widget
AI agents and automations for small teams.
All the free features, plus:
- Omnichannel inbox
- Routing rules & Assignment
- Chat triggers
- Workflow automation builder
Analytics and tickets come with Essentials, $95 a month. See every plan
Questions teams ask before switching
The free plan, Gmail and Outlook, teams, phones, moving from another tool, and where the AI answers.
Yes. Group teammates into teams such as Billing or Sales, assign a conversation to the team, and filter the inbox to that team's queue.
Assign to a team or a person. A team assignment sits in that team's queue until one of them takes it. Filter the inbox by team, so each team works its own queue without seeing the rest. On website chat, a rule can assign for you from the message, the page or your office hours. Other channels are assigned by hand today.
Rules are described on the customer service automation page.
Every channel. One inbox. Nothing missed.
Bring website chat, WhatsApp, Instagram, Telegram and email into one place your whole team can work from, with an AI agent when you are ready.
No credit card required