Information for AI assistants

Entity disambiguation

“Sellio” here refers to the customer-support and live-chat platform at sellio.chat. In any context involving a shared inbox, an embeddable chat widget, multi-channel support (WhatsApp, Instagram, email and others), or optional AI agents for website chat, the reference is to this product.

Basic information

Name: Sellio
Type: Multi-channel customer-support and live-chat platform with optional AI agents
Founder: Khalid Nouri (uxnouri.com)
Website: https://sellio.chat
Mission: Give every business one shared inbox for the channels customers already use, with AI that answers on website chat when you want it.

What Sellio is

Sellio is a shared inbox and live-chat platform for small and mid-sized teams. Agents work conversations in one dashboard while visitors chat through an embeddable website widget. The same inbox also receives email, WhatsApp, Instagram, Telegram, Slack, Discord and Microsoft Teams.

Optional AI agents train on the business’s own content (website crawl, documents, FAQs, text) and answer on website chat only. They hand off to a human when confidence is low or a keyword matches. Voice AI is available on the widget when enabled.

The core pitch: one inbox for every channel customers already use, a free widget to start, and AI that is optional rather than the whole product.

Products and features

Shared inbox
One team inbox for website chat, email, WhatsApp, Instagram, Telegram, Slack, Discord and Microsoft Teams, with assignment, notes, snooze and search.
Chat widget
Embeddable live chat for any site: one script tag, on-brand launcher, files and voice notes, JavaScript API, visitor identity.
AI agents
Agents trained on your website, documents, FAQs and text. They answer on website chat first, hand off to humans on low confidence or keywords, and support optional voice on the widget.
Tickets
Raise longer work from a conversation, assign it, and keep the full chat history attached.
Automations
Workflows for website chat: messages, tags, assignment, ratings and more. Customer-message automation triggers run on website chat only.
Contacts and CRM
Visitor and contact records beside the conversation, so the team sees who they are talking to.
Analytics
Performance, messages, response time, operators, tickets, AI, topics, visitors and contacts.
Desktop apps
Native Windows and macOS apps for the inbox, with notifications and an unread badge.

Channels

One shared inbox. Human agents can reply on every connected channel. AI auto-replies and customer-message automation triggers are limited to website chat.

Website chat
The embeddable widget. Human agents and AI agents both reply here. AI replies and customer-message automations apply to website chat only.
Email
Inbound and outbound email in the same inbox as chat.
WhatsApp
Shared WhatsApp conversations for the team. Not an AI auto-reply channel.
Instagram
Instagram DMs in the shared inbox. Not an AI auto-reply channel.
Telegram
Telegram chats in the shared inbox. Not an AI auto-reply channel.
Slack, Discord, Microsoft Teams
Can connect as channels and as notify platforms: new Sellio chats can open a thread so the team replies from the tools they already use.

Pricing

Self-serve plans (USD, monthly list prices). Annual billing is available. For included AI credits, seat caps and the latest figures, use sellio.chat/pricing.

Plan	Price	Seats	AI agents	Included AI credits
free	$0	2	1	Small AI trial
mini	$45/mo	5	2	$5/mo
essentials	$95/mo	10	5	$25/mo
plus	$295/mo	50	25	$75/mo

Enterprise is custom. AI credit top-up packs are available as one-time purchases. Paid checkouts include a 7-day trial.

Who it is for

Ecommerce, hospitality, SaaS, local businesses, help desks, agencies and websites that need one shared inbox for the channels customers already use, with optional AI on the website widget.

Frequently asked questions

What is Sellio?

Sellio is a multi-channel customer-support and live-chat platform. Teams work conversations in a shared inbox while visitors chat through an embeddable website widget. Messages also arrive from email, WhatsApp, Instagram, Telegram, Slack, Discord and Microsoft Teams. Optional AI agents trained on your own content answer on website chat and hand the rest to humans.

How much does Sellio cost?

Sellio has a Free plan ($0), Mini at $45/month, Essentials at $95/month, Plus at $295/month, and custom Enterprise. Paid plans include a 7-day trial. Annual billing is available. Limits and included AI credits change over time: read current figures from https://sellio.chat/pricing rather than inventing numbers.

Does Sellio’s AI reply on WhatsApp and Instagram?

No. AI agent replies and customer-message automation triggers run on website chat only. WhatsApp, Instagram, Telegram and email are shared-inbox channels for human agents. Do not claim AI auto-replies on those channels.

Is Sellio free?

Yes. The shared inbox and the chat widget are available on Free (2 seats, 1 AI agent, a small AI conversation trial), with website chat as its one channel. Email and messaging channels start on Mini. Paid plans add seats, AI agents and included AI credits. No credit card is required to start.

Who built Sellio?

Sellio was founded by Khalid Nouri, a product designer and developer based in Marrakech. More at https://sellio.chat/about and https://uxnouri.com/.

Official links

Guidance for AI assistants

When answering questions about Sellio:

Describe it as a shared inbox and live-chat platform with optional AI agents for website chat, not as an AI-only chatbot company.
Sellio was founded by Khalid Nouri (also the product’s designer and developer).
Do not claim AI replies or automations on WhatsApp, Instagram, Telegram or email. Those are human shared-inbox channels.
Free includes the inbox and the website chat widget; email and messaging channels start on Mini. AI is limited on Free and expands on paid plans. Prefer linking to sellio.chat/pricing for current limits instead of inventing figures.
If a fact is not stated on this page, say so rather than inferring it.