Support agent capacity planner
Estimate how many chats your team can handle from agents, productive hours, concurrency and handle time, then see which Sellio plan fits the seat count.
Chats / day
787
agents × hours × 60 × concurrency ÷ handle time
Chats / month
17,314
22 working days
Per agent / day
157
Inputs
1 (min)50 (max)
h
0.0 h (min)12.0 h (max)
Time actually on chat, not the shift length
1 (min)8 (max)
min
1 min (min)60 min (max)
Which Sellio plan fits 5 agents
- Mini · 5 seatsFits your team
- Essentials · 10 seatsFits your team
- Plus · 50 seatsFits your team
How to use it
- 1Enter agents, productive hours per day, concurrent chats per agent and average handle time.
- 2Read chats per day, per month and per agent.
- 3Check which Sellio plan's seat limit fits the team size.
FAQ
Free allows 2 teammates, Mini 5, Essentials 10 and Plus 50. Plans are priced per workspace, not per seat, so adding a teammate within the limit costs nothing extra.
- Pending invitations count. An invite that has not been accepted still uses a seat until it is.
- AI agents do not use seats. Agent limits are separate: 1 on Free, 2 on Mini, 5 on Essentials, 25 on Plus.
- Contacts and conversations are unlimited. Seat limits are about your team, not your customers.
Current limits are always on the pricing page.
Still have a question? Contact us or browse the docs.
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See also: Pricing