Text, photos and voice notes
Photos arrive as attachments and voice messages as audio in the thread.
Telegram support botA Telegram customer support bot backed by a real inbox
Paste a bot token and you are done: Sellio checks it, registers the webhook, and every message to the bot lands in a shared inbox beside your other channels. Your team replies as the bot from the same thread, with notes, tickets and analytics behind it.
No credit card. Live in minutes.
What the bot handles
Your team replies as the bot
Assign, leave private notes, and reply from the inbox. The customer sees the bot's name.
One history per person
Telegram keeps one chat per user, and so does Sellio: a new message reopens the same thread.
Tickets
Raise a ticket from a Telegram chat when work continues after the reply.
Analytics
Response times, resolution and ratings per channel, Telegram included.
Desktop apps
Windows and macOS apps with notifications, so Telegram support does not mean a phone on the desk.
Connecting a bot
- Step 1
Create the bot in Telegram
Message @BotFather, create a bot, copy its token.
- Step 2
Paste the token
Settings, then Integrations, then Telegram. Sellio verifies the token and registers the webhook for you; there is no URL to copy anywhere.
- Step 3
Share the bot
Put the bot's @username or t.me link where customers can find it. Messages start landing in the inbox.
Related guides
FAQ
Telegram support questions
Through your bot. Share its @username or a t.me link, and every message sent to it lands in the Sellio inbox for your team.
- Text, photos and voice notes arrive. Photos come in as attachments and voice messages as audio in the thread.
- Your team replies as the bot. Answer from the inbox and the customer sees the bot's name.
- One thread per person. Telegram keeps one chat per user, and so does Sellio: a new message reopens the same thread.
Setup steps are in the channels docs.
Still have a question? Contact us or browse the docs.
Telegram support in a minute, not a project.
Paste a token and get a shared inbox behind your bot.
No credit card required