The whole team, one account
Every DM lands in the shared inbox. Assign it to a person or a team; the reply goes out as your Instagram account.
Instagram DM inboxInstagram DMs in a shared inbox your whole team can answer
Instagram's own inbox is one phone and one person. Sellio puts every DM in a shared inbox, lets the whole team assign, note and reply as the account, and keeps the history with the contact next to their web chats and emails.
No credit card. Live in minutes.
What the inbox does with a DM
One contact, every channel
A DM and a website chat from the same person sit under one contact with one history.
Private notes and mentions
Leave context in the thread only your team sees, or @mention a colleague to pull them in.
Tickets for follow-up
A DM that needs more than a reply becomes a ticket with a state, priority and owner.
Rules on what the team does
Workflows fire when a conversation is assigned, closed, or gets a note or a ticket: tag it, set priority, notify, raise follow-up.
Analytics
Response times, resolution and ratings per channel, so Instagram is measured like everything else.
Connecting Instagram
- Step 1
Get the ids from Meta
Instagram messaging goes through the Facebook page linked to the account. You need the page ID and the Instagram user ID.
- Step 2
Add the channel
Settings, then Integrations, then Instagram. Paste the ids and the access token.
- Step 3
Work the inbox
New DMs land in Unassigned. Assign, reply, note and resolve like any other conversation.
Related guides
FAQ
Instagram DM questions
Yes. DMs land in the shared inbox, where anyone on the team can assign, reply, leave notes or raise a ticket. Replies go back as your Instagram account.
- New DMs land in Unassigned. Assign each one to a person or a team, so nothing sits unanswered.
- Private notes and @mentions. Leave context only your team sees, or pull a colleague into the thread.
- One contact, one history. A DM and a website chat from the same person sit under one contact.
Teammate limits per plan are on the pricing page.
Still have a question? Contact us or browse the docs.
Every DM in one place, with the rest of your support.
A shared inbox for Instagram, web chat and email, with notes, tickets and analytics behind every reply.
No credit card required