Question 1

Can it look up an order?

Accepted Answer

Not yet. Sellio does not connect to your store's order data. The agent answers policy and how-to questions from your pages; order-specific questions hand off to a person.

Shipping, returns and sizing are answered from the pages and documents you import.
A handoff keeps the history, so the person sees what was asked before opening the store admin.
Follow-up becomes a ticket with a state and an owner when a return or a missing item needs tracking.

What the agent can read is in the AI agents docs.

Question 2

Does it work on Shopify or WooCommerce?

Accepted Answer

Yes, through the widget script pasted into your theme. There is no app-store listing; install is the script tag.

One script tag before the closing body tag: Shopify's theme.liquid, WooCommerce's header, or a page builder's custom code.
The widget is an 18 KB script that loads asynchronously and never blocks the page.
The same tag works on Squarespace, Wix, Webflow, Framer and plain HTML.

Step by step in the install guide.

Question 3

Does the AI agent reply on this channel?

Accepted Answer

Not yet. Today the AI agent answers on website chat only. Messages from WhatsApp, Instagram, Telegram and email land in the shared inbox for your team.

Same inbox, same tools. Those conversations get the same assignment, private notes, tickets and analytics as web chat.
People reply on messaging channels. Your team answers from the inbox and the reply goes back on the channel the customer used.
Website chat gets the agent. On the widget it answers from your imported knowledge and hands over to a person when unsure.

Read how the agent works on the AI agent page.

Question 4

How is it priced?

Accepted Answer

From the plan's AI credit at about five cents a conversation, with caps you set. There is no per-ticket fee.

Included credit: $5 a month on Mini, $25 on Essentials, $75 on Plus.
Caps you set: a daily answer limit and a monthly token limit, after which a person takes over.
Top-up packs of $25 to $200 never expire; the included allowance is spent first.

Plan limits are on the pricing page.

Question 5

What does it cost?

Accepted Answer

The inbox and the widget are on every plan, messaging and email channels from Mini, and prices are per workspace, not per seat. There is a Free plan for two seats, one channel and one AI agent.

Mini is $45 a month for five seats, three channels and two AI agents, with $5 of AI included.
Essentials is $95 for ten seats, five channels and five AI agents, with $25 of AI included.
Plus is $295 for fifty seats, twenty-five channels and twenty-five AI agents, with $75 of AI included.
Annual billing is 20% off, charged once a year; paid plans start with a 7-day trial and no card.

Compare every limit on the pricing page.

An AI chatbot for ecommerce that answers from your store's own pages

What it does for a store

Answers from your policies

Hands off the exceptions

Buttons for the common paths

Tickets for follow-up

WhatsApp and Instagram in the inbox

Priced for a store's volume

Setting it up on a store

Install the widget

Add the pages the agent needs

Cap it and launch

Related guides

Ecommerce chatbot questions

Shipping, returns and sizing, answered in your words.