Help Scout alternativeHelp Scout is a well-made shared inbox billed per user with AI Answers at $0.75 a resolution. Sellio is one price for the workspace, adds Telegram, real tickets and an AI agent with caps.
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Help Scout · Standard$125/mo
5 users × $25
Plus $0.75 per AI Answers resolution and $10 per extra inbox.
AI Inbox assistant included; AI Answers (the chatbot) $0.75 per resolution.
$45/mo
$45 for the workspace, up to 5 seats, 2 AI agents and 3 channels
Essentials is $95/mo for 10 seats, 5 channels and analytics; Plus is $295/mo for 50 seats.
AI is metered from the included credit, about five cents a conversation, with a daily answer limit and a monthly token limit you set. The free plan has two seats and no trial clock. See every plan.
Questions about Sellio billing: How the 7-day trial worksWhat counts as a seatCancel anytime.
Help Scout figures read from Help Scout’s pricing page on 2026-09-06. Per user per month. Extra inboxes $10 a month each. Prices change; confirm on the vendor page before deciding.
Fifteen things a support team checks before switching. A dash means the product does part of it or charges extra for it.
| Feature | Sellio | Help Scout |
|---|---|---|
| Pricing model | Per workspace; seats and channels are plan limits | Per user; extra inboxes $10; AI per resolution. |
| Free plan | 2 seats, 1 channel, 1 AI agent, no trial clock | 5 users, 1 inbox, 100 contacts a month. |
| Website live chat | One script tag; guides for HTML, React, Next.js and more | Beacon. |
| Email in the inbox | From Mini: forward your support address; reply from the thread | The core of the product. |
From Mini: WhatsApp Business API, several agents on one number | Included on paid plans. | |
| Instagram DMs | From Mini: Instagram DMs beside web chat | Included on paid plans. |
| Telegram | From Mini: paste a bot token; the webhook is set for you | Not a channel. |
| Slack, Discord, Teams (two-way) | From Mini: two-way threads; a reply there reaches the customer | Slack notifications. |
| AI agent trained on your docs | Crawl your site, upload PDFs and FAQs; answers only from those | AI Answers, trained on Docs. |
| How AI is billed | Metered from an included credit, with caps you set | $0.75 per resolution. |
| AI hands off to a person | On low confidence, a keyword, or a teammate taking over | Hands to the inbox. |
| Tickets | On Plus: raise from any chat; customer, back-office and tracker | Conversations with status; no separate ticket object. |
| Visual workflow automation | From Mini: 11 triggers, 18 actions, no code | Workflows; rule lists with counts per plan. |
| Analytics and CSAT | From Essentials: response times, resolution, CSAT; topics and email reports on Plus | Reports and Happiness ratings. |
| Desktop app (Windows, macOS) | Native Windows and macOS apps | Browser and mobile apps. |
Five people on Standard is $125 a month; ten is $250. Sellio Essentials is $95 for ten seats.
Telegram is a first-class channel, and new chats can open threads in Slack, Discord or Teams with replies flowing back.
Help Scout treats everything as a conversation. Sellio raises a ticket with a state, priority and owner when work continues after the chat.
AI Answers is $0.75 a resolution. Sellio's agent is included with a credit and a daily and monthly cap.
Triggers, conditions and actions on a canvas instead of a rule list.
Native Windows and macOS apps.
Help Scout exports customers as CSV from the Customers list. Import into Sellio Contacts.
Add the public Docs URL as a website knowledge source; the AI agent answers from it immediately.
Change the forwarding rule from Help Scout's address to Sellio's inbound address.
Replace the Beacon snippet with Sellio's script tag; the help center shows inside the widget too.
Per-user pricing once the team grows, no Telegram, no separate tickets, and AI Answers billed per resolution. Sellio is one workspace price with those included.
Sellio's plan limits are on the pricing page.
Still have a question? Contact us or browse the docs.
Bring website chat, WhatsApp, Instagram, Telegram and email into one place your whole team can work from, with an AI agent when you are ready.
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