Question 1

How much does an AI chatbot cost for a small business?

Accepted Answer

On Sellio, the Free plan includes five AI conversations. Mini at $45 a month includes about 100, Essentials at $95 about 500, Plus at $295 about 1,500, priced for the workspace rather than per seat.

About five cents a conversation, from an included credit of $5, $25 or $75 a month.
Cap the spend with a daily answer limit and a monthly token limit.
Top-up packs of $25 to $200 never expire if you need more in a busy month.

Compare plans on the pricing page.

Question 2

Do I need technical help to set it up?

Accepted Answer

No. One script tag on the site, your website address as the agent's source, and a cap. That is the whole setup.

Guides exist for HTML, React, Next.js, Vue, Nuxt, Svelte and Astro, plus WordPress, Shopify, Squarespace, Wix, Webflow and Framer.
Sign-in is passwordless by email code, so there is no password to manage.
Test in the playground before the agent goes live on your site.

Start with the installation docs.

Question 3

Does the AI agent reply on this channel?

Accepted Answer

Not yet. Today the AI agent answers on website chat only. Messages from WhatsApp, Instagram, Telegram and email land in the shared inbox for your team.

Same inbox, same tools. Those conversations get the same assignment, private notes, tickets and analytics as web chat.
People reply on messaging channels. Your team answers from the inbox and the reply goes back on the channel the customer used.
Website chat gets the agent. On the widget it answers from your imported knowledge and hands over to a person when unsure.

Read how the agent works on the AI agent page.

Question 4

What if a customer asks something it cannot answer?

Accepted Answer

It hands the conversation to you and says so. You reply from the inbox or the desktop app, with everything the agent said in the thread.

Handoff happens when the agent is unsure, when the customer asks for a person, or on a keyword you set.
You can step in any time from the inbox, even mid-conversation.
Desktop apps for Windows and macOS notify you with a banner and an unread badge.

Get the app on the download page.

Question 5

What does it cost?

Accepted Answer

The inbox and the widget are on every plan, messaging and email channels from Mini, and prices are per workspace, not per seat. There is a Free plan for two seats, one channel and one AI agent.

Mini is $45 a month for five seats, three channels and two AI agents, with $5 of AI included.
Essentials is $95 for ten seats, five channels and five AI agents, with $25 of AI included.
Plus is $295 for fifty seats, twenty-five channels and twenty-five AI agents, with $75 of AI included.
Annual billing is 20% off, charged once a year; paid plans start with a 7-day trial and no card.

Compare every limit on the pricing page.

An AI chatbot for a small business, without a per-seat AI bill

Why it fits a small business

Start free

AI you can budget

Trained in an hour

Hands off to you

The rest of support included

Desktop apps

Your first afternoon

Sign in and install the widget

Give the agent your website

Set a cap and go

Related guides

Small business chatbot questions

An AI agent sized for your business and your budget.