Chat widget

A chat widget that fits your site

One script tag puts live chat on every page. Your team and an AI agent answer from one inbox.

Capabilities

Everything your chat widget should do

Support, capture and engage visitors, on any page of your site.

Widget docs

Answers from your own content and hands the conversation to a person when it is unsure.

  • Trained on your docs
  • Hands off to a person
  • Your own instructions

Make it yours

Your brand, down to the corner radius

What you see here is what visitors get.

Open the widget builder
Color
Theme
Launcher position

Nova

Hi there 👋 Welcome to Northbound. How can we help today?
AIAnswer

Powered bysellio.chat

A live preview. Nothing here is saved; these settings live in Settings, then Branding.

Corners
Company name
Welcome message
On a phone

Full screen on every phone

On a small screen the chat takes the whole page, the way an app would.

  • A close button in reach

    The chat covers the launcher, so its header carries a close button of its own.

  • Back closes the chat

    The phone's Back button closes the chat instead of leaving your page, and the page behind stays put.

  • Stays above the keyboard

    The message box stays on screen when the keyboard opens, clear of the notch and the home bar.

Your side

Every chat lands in one inbox

Visitors chat in the widget. Your team and the AI agent answer from a shared inbox.

See the shared inbox

Every chat arrives in the inbox the moment it starts. You see the visitor typing, with no refresh.

  • See them typing
  • Slack and Teams alerts
  • Desktop and mobile apps

The basics

What is a website chat widget?

The chat button in the corner of a page. Visitors ask, and get a reply without leaving.

Chat widget
The launcher and panel on your site. The visitor's side of the conversation.
  • On every page
  • Text, files, voice
Live chat software
The inbox behind it, where your team reads and answers in real time.
  • One inbox
  • Every teammate
Chatbot
Automated replies inside the widget, written from your own content.
  • Your docs
  • Hands off

Sellio is all three, in one product

Checklist

What to look for in a chat widget

Eight things that decide whether visitors use it or close it.

  • Loads after your page

    An async script that never blocks rendering. The panel loads only when someone opens it.

  • Matches your brand

    Colors, launcher, position, greeting and a dark mode that follows the visitor.

  • Asks before it answers

    A pre-chat form for name, email or order number, so the first reply has context.

  • Takes more than text

    Screenshots, files and emoji in the thread, plus a mic that types what the visitor says.

  • AI with a way out

    An agent that answers from your docs and hands over the moment it is unsure.

  • Proves who is chatting

    HMAC-signed identity for signed-in users, so nobody can pose as a customer.

  • Talks to your code

    A JavaScript API to open, close, set the visitor and listen for events.

  • Speaks their language

    English, French, German, Spanish, Arabic with right-to-left, Japanese and Korean.

Install

Live on your site in minutes

One script tag, pasted once. No plugin to keep updated.

  1. Copy the snippet

    Open Settings, then Install. It already carries your workspace's widget key.

    01
  2. Paste it once

    Into your site's head or shared layout, so every page gets the launcher.

    02
  3. Make it yours

    Set your colors, greeting and hours, then add an AI agent.

    03
See the install guide
JavaScript API

Control the widget from your own code

A few lines for the things customers ask for most.

  • A Help link in your menu or a Contact us button can open the chat, so the launcher is not the only way in.

Widget API reference
Compare

Sellio beside Tidio and tawk.to

Popular website chat tools. The differences are AI billing, channels and price.

Chat widget comparison of Sellio, Tidio and tawk.to
FeatureSellioTidioTidiotawk.totawk.to
Five seats, per month$20/mo (Mini)$49/mo+ (Growth)$58/mo+ (Free + add-ons)
Pricing model
Per workspace. Per workspace; seats and channels are plan limits
By conversations. By billable conversations; AI by conversation packs.
Free, paid add-ons. Free chat; add-ons per feature.
Free plan
2 seats, no clock. 2 seats, 1 channel, 1 AI agent, no trial clock
50 chats a month. 50 conversations a month, 10 seats.
Unlimited agents. Unlimited agents.
WhatsApp
From Mini. From Mini: WhatsApp Business API, several agents on one number
Paid plans. Paid plans.
In beta. Messaging channels in beta.
Instagram DMs
From Mini. From Mini: Instagram DMs beside web chat
Paid plans. Paid plans.
In beta. Messaging channels in beta.
AI agent trained on your docs
Trained on your docs. Crawl your site, upload PDFs and FAQs; answers only from those
Lyro. Lyro, trained on your site and FAQs.
AI Assist add-on. AI Assist from $29/mo, trained on the knowledge base.
How AI is billed
Metered, with caps. Metered from an included credit, with caps you set
From $32.50/mo. From $32.50/mo for 50 conversations.
From $29/mo. Add-on subscription.
AI hands off to a person
When unsure, or on request. On low confidence, a keyword, or a teammate taking over
To an operator. Lyro hands to an operator.
Hands to agents. Hands to agents.
Analytics and CSAT
From Essentials. From Essentials: response times, resolution, CSAT; topics and email reports on Essentials
Growth and up. Analytics on Growth and up.
Basic reporting. Basic reporting.
Full comparisonSellio vs TidioSellio vs tawk.to
Pricing

Start small, $20 when you grow

The widget and the inbox are free for a small team. Paid plans add seats, channels and AI credits.

Free

Shared inbox and website chat, with AI.

$0
per month

Key features included:

2 seats included
5 AI conversation trial
  • AIAI chatbot for website chat
  • AIKnowledge base
  • Shared inbox
  • Website chat widget
Mini

AI agents and automations for small teams.

$20
per month

All the free features, plus:

5 seats included
$5 Included AI credits
  • Omnichannel inbox
  • Routing rules & Assignment
  • Chat triggers
  • Workflow automation builder

Voice replies from Essentials; the widget without Sellio's name on Plus. See every plan

FAQ

Chat widget questions

Straight answers about speed, frameworks, the free plan, the API and mobile.

A chat widget is the small launcher in the corner of a website that opens a conversation with your team.

Sellio's widget is one script tag. Visitors click the launcher, type a message, and it lands in your shared inbox. Each conversation carries context: the page the visitor was on, their browser and their details. Replies appear in real time. Your answer shows in the widget without a page refresh.

The install steps are in the installation docs.

One script tag. Every visitor answered.

Put a chat widget on your site that matches your brand, keeps your pages fast, and sends every conversation to one inbox your team can work from.

No credit card required