SEO & content

Industry support playbook

Choose your industry for a practical checklist: channels to connect, macros to write, and where AI helps (website chat).

Playbook progress

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0% complete

Checklist

Progress is saved in the link, so you can share it with the team. AI replies apply to website chat only.

How to use it

  1. 1Pick your industry: ecommerce, SaaS, marketplace or agency.
  2. 2Tick items as you complete them — progress is saved in the link so you can share it.
  3. 3Copy or download the checklist, then connect channels in Sellio.

FAQ

No. Sellio's AI agent answers on website chat only. Every playbook marks where AI helps and where a person replies, so the checklist stays honest about scope.

  • Website chat is the AI channel. Train the agent on your pages, FAQs or documents and it answers visitors there.
  • Messaging channels are for your team. WhatsApp, Instagram, Telegram and email land in the shared inbox for human replies.
  • Handover is built in. The agent passes to a person when unsure, when a visitor asks, or on a keyword you set.

Read more on the AI customer service agent page.

Still have a question? Contact us or browse the docs.

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See also: Sellio home