An AI agent trained on your docs
It answers website chat from your own content and hands off the moment it is unsure.
Trained on your own content
Point it at your site, drop in files and write the answers your docs miss.
Crawl the whole site, read its sitemap or add single pages. Turn on a daily re-import and the answers keep up.
- Crawl or sitemap
- Single pages
- Daily re-import
Answers first, then hands off
On your website chat it replies in seconds, and knows when to step back.
Visitors can speak instead of typing and hear the answer. On Essentials.
- Speak or type
- Spoken answers
- Same knowledge
Make it yours
A name, a face and instructions, set on the page you test it on.
Pick a glyph and a colour, or upload your logo, under the name customers see.
- Your name
- Glyph or logo
- Any colour
Learns from what you already have
Eight kinds of source. It answers from these and nothing else.
Website
A whole site, a sitemap or one page.
Files
PDF, DOCX, TXT or MD, up to 10 MB.
Q&A
The answers to your top questions.
Text
Policies and rules, pasted in.
Help center
Your published articles.
News
Your news posts, read in too.
Notion
Pages from your workspace.
Google Drive
Docs picked straight from Drive.
Runs on the model you choose
9 models from 8 providers. New agents start on Claude Haiku 5.5.
Set per agent
Two agents can run on two models. Change one and the other keeps its own.
Knowledge base stays
The sources, FAQs and files are the agent's, not the model's.
Live in three steps
From your docs to a working agent in an afternoon.
- 01
Add your sources
Paste your site, upload files and write a few Q&As. Sellio reads them in minutes.
- 02
Test it in the playground
Ask what your customers ask. Adjust the tone and the handoff until it is right.
- 03
Turn it on
Switch it on for your website chat, with a daily limit if you want one.
What is an AI customer service agent?
Software that answers customers from your own content and hands the rest to people.
- Knowledge base
- Everything the agent may answer from: pages, files, Q&A and text.
- Instructions
- Plain-language rules for its tone and what it must never say.
- Handoff
- The moment a conversation moves from the agent to a person.
- AI conversation
- One chat the agent answers. AI use is counted by these.
Sellio beside Intercom and Zendesk
Suites with an AI agent. The differences are seats, and how each one bills the AI.
| Feature |  Sellio |  Intercom |  Zendesk |
|---|---|---|---|
| Five seats, per month | $20/mo (Mini) | $425/mo (Advanced) | $275/mo (Suite Team) |
| Pricing model | Per workspace. Per workspace; seats and channels are plan limits | Per seat. Per seat; Fin per outcome; channels metered | Per agent. Per agent; AI per resolution; add-ons extra |
| Free plan | 1 AI agent, no trial clock. 2 seats, 1 channel, 1 AI agent, no trial clock | 14-day trial. None; 14-day trial | 14-day trial. None; 14-day trial |
| Website live chat | One script tag. One script tag; guides for HTML, React, Next.js and more | The Messenger. The Messenger, all plans | Suite plans. Suite plans |
| AI agent trained on your docs | Trained on your docs. Crawl your site, upload PDFs and FAQs; answers only from those | Fin, on your help center. Fin, trained on your help center | On the help center. All plans, trained on the help center |
| How AI is billed | Metered, with caps. Metered from an included credit, with caps you set | $0.99 per outcome. From $0.99 per outcome, on top of seats | Per resolution. Per automated resolution, on top of seats |
| AI hands off to a person | When unsure, or on request. On low confidence, a keyword, or a teammate taking over | To a teammate. Fin hands to a teammate | Escalates to agents. Escalates to agents |
| Full comparison | Sellio vs Intercom | Sellio vs Zendesk |
Try it free, then from $20 a month
Priced per workspace, not per seat. Every paid plan includes AI credits each month.
Shared inbox and website chat, with AI.
Key features included:
- AIAI chatbot for website chat
- AIKnowledge base
- Shared inbox
- Website chat widget
AI agents and automations for small teams.
All the free features, plus:
- Omnichannel inbox
- Routing rules & Assignment
- Chat triggers
- Workflow automation builder
Free includes 5 AI conversations to try it. Monthly AI credits: Mini $5, Essentials $25, Plus $75. Top-ups from $25 carry over. See every plan
What buyers ask about the AI agent
Training, handoff and what it costs.
It hands off to your team, with the whole transcript attached, so the customer never repeats themselves.
When it is unsure, the conversation moves to your team's Unassigned view. When the customer asks for a person, the same handover happens straight away. When a rule you set says so, such as a keyword appearing in the message. A person can take over at any time from the inbox, even mid-conversation.
Handoff settings are in the AI agents docs.
First replies in seconds. Humans for the rest.
Put an AI agent on your website chat that answers from your own docs and knows when to hand off.
No credit card required