Intercom alternativeIntercom bills per seat and charges from $0.99 for every Fin outcome. Sellio bills the workspace, includes an AI credit, and lets you cap what the agent can spend.
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Intercom · Advanced$425/mo
5 seats × $85, billed yearly
Plus $0.99 per Fin outcome and $145/mo if all five want Copilot.
Fin AI agent from $0.99 per outcome on every plan; Copilot $29 per agent per month yearly ($35 monthly). WhatsApp, SMS and phone are pay-as-you-go.
$45/mo
$45 for the workspace, up to 5 seats, 2 AI agents and 3 channels
Essentials is $95/mo for 10 seats, 5 channels and analytics; Plus is $295/mo for 50 seats.
AI is metered from the included credit, about five cents a conversation, with a daily answer limit and a monthly token limit you set. The free plan has two seats and no trial clock. See every plan.
Questions about Sellio billing: How the 7-day trial worksWhat counts as a seatCancel anytime.
Intercom figures read from Intercom’s pricing page on 2026-09-06. Per seat per month, billed yearly, one full seat minimum. No free plan. Prices change; confirm on the vendor page before deciding. Full breakdown: Intercom pricing explained.
Fifteen things a support team checks before switching. A dash means the product does part of it or charges extra for it.
| Feature | Sellio | Intercom |
|---|---|---|
| Pricing model | Per workspace; seats and channels are plan limits | Per seat; Fin per outcome; channels metered |
| Free plan | 2 seats, 1 channel, 1 AI agent, no trial clock | None; 14-day trial |
| Website live chat | One script tag; guides for HTML, React, Next.js and more | The Messenger, all plans |
| Email in the inbox | From Mini: forward your support address; reply from the thread | All plans |
From Mini: WhatsApp Business API, several agents on one number | Pay-as-you-go | |
| Instagram DMs | From Mini: Instagram DMs beside web chat | Via integration |
| Telegram | From Mini: paste a bot token; the webhook is set for you | Not native |
| Slack, Discord, Teams (two-way) | From Mini: two-way threads; a reply there reaches the customer | Slack notifications |
| AI agent trained on your docs | Crawl your site, upload PDFs and FAQs; answers only from those | Fin, trained on your help center |
| How AI is billed | Metered from an included credit, with caps you set | From $0.99 per outcome, on top of seats |
| AI hands off to a person | On low confidence, a keyword, or a teammate taking over | Fin hands to a teammate |
| Tickets | On Plus: raise from any chat; customer, back-office and tracker | Included from Essential |
| Visual workflow automation | From Mini: 11 triggers, 18 actions, no code | Visual builder, Advanced and up |
| Analytics and CSAT | From Essentials: response times, resolution, CSAT; topics and email reports on Plus | Reports; custom on higher plans |
| Desktop app (Windows, macOS) | Native Windows and macOS apps | Browser and mobile only |
A busy month on Fin is a bill you find out about afterwards. Sellio's agent draws from an included credit with a daily answer cap and a monthly token cap; past either, it hands over.
Five seats on Advanced is $425 a month before AI. Sellio Mini is $45 for the workspace.
WhatsApp, Instagram and Telegram come with every Sellio plan from Mini; Intercom prices WhatsApp and SMS by use.
The Sellio agent replies only from what you imported: crawled pages, PDFs, FAQs. Nothing invented.
When a chat needs follow-up, raise a ticket from it; the customer hears back when it is done.
Native Windows and macOS apps with notifications and an unread badge.
Contacts, then Export, gives you a CSV with attributes and tags. Sellio imports it with a column mapper.
Point Sellio's AI at your public Intercom help center URL and it crawls the articles as knowledge. Rewrite them in Sellio's help center at your own pace.
Replace the Intercom snippet with the Sellio script tag. setVisitor plus a userHash keeps logged-in users identified.
Assignment, out-of-hours reply and the AI-first-reply rule cover most teams. Build them in the workflow builder and turn off the rest.
Usually the bill: seats plus $0.99 per Fin outcome plus pay-as-you-go channels. Sellio prices the workspace and includes an AI credit, so the invoice is known in advance.
See how workspace pricing works on the pricing page.
Still have a question? Contact us or browse the docs.
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