Freshdesk · Pro$422/mo
- 5 × $55 seats
- $275
- AI, 300 billable × $0.49 (rounded to 100-session packs)
- $147
- Copilot
- $0
Yearly billing; monthly billing costs more.
Freshdesk pricingFreshdesk pricing explained, with Freddy AI on top
Freshdesk lists three plans from $19 to $89 per agent per month on yearly billing, sells Freddy Copilot at $29 per agent and meters AI agent sessions past the first 500. Here is what a small team pays, and what the same team pays on Sellio.
Published by Sellio, a competing support platform. Figures are USD on annual billing; usage, taxes and add-ons are separate. Check Freshdesk's current rates.
Freshdesk’s plans, as printed
Per agent per month, billed yearly. Day passes for occasional agents. 14-day trial of Enterprise.
| Plan | Per agent, yearly | What it is for |
|---|---|---|
| Growth | $19/mo | Email-centred help desk with automations. |
| Pro | $55/mo | Custom roles, round robin, more automations and reporting. |
| Enterprise | $89/mo | Skills routing, audit log, sandbox. |
AI and add-ons
500 trial sessions are available once per account, not every month. Recurring estimates exclude that trial and charge $49 per 100-session pack.
- Freddy AI CopilotAgent-assist AI.$29/agent/mo
- AI agent sessionsAutonomous answering.$49 per 100 past the first 500
- Day passesOccasional agents by the day.$2 to $12 per pass
- Connector app tasksIntegration automation.$80 per 5,000 tasks
Read from Freshdesk’s pricing page on 2026-09-06. Prices change; confirm on the vendor page before deciding.
What your team would pay
Yearly-billing rates from Freshdesk’s pricing page on 2026-09-06, next to Sellio’s plan for the same number of seats. Change any figure.
Freshdesk · Pro$55/mo
- Workspace, up to 5 seats
- $45
- AI beyond 100 included conversations
- $10
About $0.05 per AI conversation past the included credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.
Questions about Sellio billing: How the 7-day trial worksWhat counts as a seatCancel anytime.
What a first read of Freshdesk's pricing misses
Chat is a separate product
Freshdesk's pricing page is email and tickets. Live chat, WhatsApp and Instagram come through Freshchat or the Omni bundle at their own prices.
Freddy Copilot is per agent
$29 on top of every seat that wants AI assistance: Pro plus Copilot is $84 per agent.
The 500 sessions are a trial
The allowance is once per account. After it is used, budget for $49 packs of 100 sessions, without a new 500-session deduction each month.
Growth is email
The $19 plan is a fine email help desk; it is not a chat and messaging inbox.
Day passes add up
Occasional agents cost $2 to $12 a day depending on plan.
One price on Sellio
Chat, WhatsApp, Instagram, Telegram and email in one inbox, with the AI agent included: $45 for five seats, $95 for ten, $295 for fifty.
How to estimate your Freshdesk bill
- Step 1
Pick the plan, count agents
Pro for round robin and reporting. Multiply by the team.
- Step 2
Estimate AI sessions
For ongoing usage, divide expected sessions by 100, round up to whole packs and multiply by $49. Apply any remaining one-time trial allowance separately.
- Step 3
Add Copilot and chat
$29 per agent for Copilot, plus a Freshchat or Omni plan if you need chat. Then compare with a flat workspace price.
FAQ
Freshdesk pricing questions
From $19 per agent on Growth to $89 on Enterprise, billed yearly. Five agents on Pro is $275 a month before Freddy AI.
- Growth is $19 per agent per month, an email-centred help desk with automations.
- Pro is $55 per agent per month and adds custom roles, round robin, more automations and reporting.
- Enterprise is $89 per agent per month, with skills routing, audit log and sandbox.
- Day passes cost $2 to $12 per pass for occasional agents, depending on plan.
Compare with a flat workspace price on the Sellio pricing page.
Still have a question? Contact us or browse the docs.
One price for the workspace. AI you can cap.
Sellio bills the workspace, not the seat: $45 for five, $95 for ten, $295 for fifty, with an AI credit included and limits you set.
No credit card required