Status and incident message templates
Templates for investigating, identified, monitoring, resolved and planned maintenance — on your status page, in chat, and by email. Fill in the details once and every message for that stage is ready to post.
Stage
Post this within minutes. You don't need a cause yet. You need people to know you've seen it.
Fill in the details (0 of 3)
Status page
We're investigating reports of [Symptom]. We'll update by [Time], even if there's nothing new to report.
Chat auto-reply
We're aware of [Symptom] and are looking into it now. Our status page has live updates: [Status page URL]
Placeholders you leave blank stay as [Label] so nothing ships half-written. In Sellio you can keep the chat versions as canned responses and post the same wording from the inbox.
How to use it
- 1Pick the stage you're in: investigating, identified, monitoring, resolved, or planned maintenance.
- 2Fill in the details once — symptom, time, impact — and every template for that stage fills itself in.
- 3Copy the one you need, or download all five stages as Markdown to keep with your runbook.
FAQ
No. Use your own status provider; these templates are wording only. They cover the message you post on the status page, in chat and by email at each stage.
- Five stages covered. Investigating, identified, monitoring, resolved and planned maintenance.
- Fill in once. Enter the symptom, time and impact and every template for that stage fills itself in.
- Keep them with your runbook. Download all stages as Markdown, or copy the one you need.
Saved replies are described on the shared inbox page.
Still have a question? Contact us or browse the docs.
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See also: Contact