Help center gap checklist
Walk common support themes and mark what your help center still lacks. Then generate FAQs or add Sellio AI sources.
Covered
0 / 8
0% of the basics covered
Gaps to write
8
Start with the ones customers ask most
Mark what your help center already covers
Write these next
- Your top 20 ticket topics each have an article
- Shipping / delivery times are published
- Refund and return windows are clear
- Account login and password-reset steps
- Pricing and plan comparison page
- Contact / escalation path is documented
- Screenshots match the current product UI
- Articles are linked from chat welcome and macros
How to use it
- 1Tick each topic your help center already covers.
- 2Read the coverage score and the list of gaps still to write.
- 3Draft the missing articles — the FAQ generator is one click away.
FAQ
Public tools should not crawl arbitrary websites, so this one is a manual checklist instead. In Sellio, you can import sites you authorise as knowledge sources for the AI agent.
- Tick what you cover. Walk the common support themes and mark the ones your help center already answers.
- Read the gaps. The coverage score and the list of missing topics tell you what to write next.
- Crawl inside Sellio. After sign in, add website pages by link, crawl or sitemap, plus text, FAQs and documents.
Draft the missing answers with the FAQ generator.
Still have a question? Contact us or browse the docs.
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See also: AI agent