Slack, Discord, or Teams for chat alerts
Sellio opens a notify thread when a chat starts, and replies typed there reach the customer. Compare Slack, Discord and Microsoft Teams, then connect one after you sign in.
Pick one hub to start. Sellio opens a thread there when a chat begins, and replies typed in the hub arrive in the conversation as agent messages. So nobody has to watch two inboxes.
Slack
Best for Teams already living in Slack
- A thread per new chat
- Reply from Slack, it lands in Sellio
- Channel per brand or queue
Discord
Best for Communities and gaming or crypto audiences
- Same hub-and-spoke threads
- Works in a support forum channel
- Bot token setup, no per-seat cost
Microsoft Teams
Best for Microsoft 365 shops and ops rooms
- Notify threads in a Teams channel
- Azure bot registration
- Single or multi-tenant
All three are notify hubs, not customer channels. Your customers still write in from website chat, WhatsApp, Instagram, Telegram or email.
How to use it
- 1Compare Slack, Discord and Microsoft Teams on what each is best for.
- 2Pick one — Sellio opens a thread there when a chat starts, and replies typed in the hub reach the customer.
- 3Connect it in Sellio after you sign in.
FAQ
No. It is a hub-and-spoke notify path: Sellio opens a thread in Slack, Discord or Teams when a chat starts, and the system of record stays Sellio.
- Replies still reach the customer. Answer in the thread and it goes back on the channel the conversation came from.
- History lives in Sellio. Assignment, notes, tags and the per-conversation history stay in the shared inbox.
- Connect it after sign in. Pick the hub your team already watches and link it from Sellio.
See the Slack customer support page for the Slack setup.
Still have a question? Contact us or browse the docs.
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See also: Shared inbox