Several agents, one number
Every teammate sees the same conversations. Assign one to a person or a team, and the reply goes out from the business number.
WhatsApp shared inboxOne WhatsApp number, your whole support team
WhatsApp Business on a phone is one person and one screen. Connect the number through the WhatsApp Business API and every message lands in a shared inbox your team works from, with assignment, private notes, tickets and analytics.
No credit card. Live in minutes.
What the inbox does with a WhatsApp message
Beside web chat and email
A customer who writes on WhatsApp today and by email tomorrow is one contact with one history.
Notes, mentions and teams
Leave a private note in the thread, @mention a colleague, or hand the conversation to a team without losing the history.
Buttons and media
Workflows can ask a question with up to three reply buttons, the limit WhatsApp allows, and images and files travel both ways.
Tickets when work continues
A refund or a bug raised from the WhatsApp thread becomes a ticket with a state and an owner. The customer hears back when it is done.
Desktop notifications
A banner and a chime the moment a message arrives, in the browser and the Windows and macOS apps.
Connecting a number
- Step 1
Get the API details from Meta
In Meta Business, open WhatsApp, then API setup. Copy the phone number ID and the business account ID.
- Step 2
Add the channel in Settings
Settings, then Integrations, then WhatsApp. Paste the two ids and the access token. The token is stored on the server and never shown again.
- Step 3
Invite the team and set the rules
Each teammate signs in with an email code or Google. Route WhatsApp to a team and answer from the Unassigned view.
Related guides
FAQ
WhatsApp questions teams ask
Yes. Sellio connects the number through the WhatsApp Business API, so every teammate sees the conversations in one shared inbox and replies go out from the business number.
- The one-device limit does not apply. The phone app ties a number to one screen; the API connection has no such limit.
- Assign to a person or a team. Each conversation gets an owner, and the whole team sees the same thread.
- Notes and mentions inside the thread. Leave a private note or @mention a colleague without the customer seeing it.
Teammate limits depend on your plan; see seats on the pricing page.
Still have a question? Contact us or browse the docs.
WhatsApp, answered by the whole team.
One number, one inbox, every reply from the business account, with tickets and analytics behind it.
No credit card required