These Terms of Service (“Terms”) govern access to and use of Sellio at sellio.chat and related products (the “Service”). By creating an account or using the Service, you agree to these Terms.
1. The Service
Sellio provides multi-channel customer support tooling, including an agent dashboard, embeddable website widget, and integrations with messaging platforms (such as email, WhatsApp, Instagram, Messenger, Slack, Discord, and Microsoft Teams). Features may change as we improve the product.
2. Accounts & workspaces
- You must provide accurate account information and keep it current.
- You are responsible for activity under your account and for choosing who you invite to a workspace.
- Workspace Owners and admins are responsible for configuring channels, AI agents, and integrations lawfully.
3. Your content & customer data
You retain ownership of content you submit to the Service (“Customer Content”), including chat messages, knowledge sources, and branding. You grant Sellio a limited license to host, process, transmit, and display Customer Content solely to operate and improve the Service for you.
You represent that you have the rights and consents needed to use Customer Content with Sellio, including messages from your end users and data from connected platforms.
4. Acceptable use
You may not:
- Violate law or third-party rights
- Spam, harass, or send malware through the Service
- Attempt to break or probe the Service without authorization
- Resell or misuse the Service in a way that harms Sellio or others
- Use the Service to impersonate Sellio or connected platforms
We may suspend or terminate access for abuse, unpaid invoices, or risk to the Service.
5. Third-party platforms
Integrations are subject to those providers’ terms (for example Meta, Slack, Discord, Microsoft). Sellio is not responsible for outages or policy changes of third-party platforms. You must comply with their rules when connecting them.
6. AI features
Optional AI features may generate suggested replies or classifications. AI output can be inaccurate. You are responsible for reviewing AI-assisted content before sending it to customers where appropriate.
7. Fees
Paid plans are billed according to the pricing shown at purchase or in your workspace billing settings. Fees are non-refundable except where required by law or expressly stated otherwise.
8. Intellectual property
Sellio and its logos, software, and documentation remain Sellio’s property. These Terms do not grant you rights except as needed to use the Service.
9. Disclaimer
The Service is provided “as is” to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.
10. Limitation of liability
To the fullest extent permitted by law, Sellio and its suppliers are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our aggregate liability arising from the Service is limited to the amounts you paid Sellio for the Service in the twelve (12) months before the claim.
11. Termination
You may stop using the Service at any time. We may suspend or terminate the Service or your account with notice when reasonable, or immediately for material breach or risk. Provisions that should survive (including ownership, disclaimers, and limits of liability) survive termination.
12. Changes
We may update these Terms by posting a new version on this page. Continued use after the effective date constitutes acceptance of the updated Terms, except where additional consent is required by law.
13. Contact
Questions about these Terms: privacy@sellio.chat
Website: https://sellio.chat