Intercom · Advanced$722/mo
- 5 × $85 seats
- $425
- AI, 300 billable × $0.99
- $297
- Copilot
- $0
Yearly billing; monthly billing costs more.
Intercom pricingIntercom pricing explained, seats plus Fin
Intercom costs $29, $85 or $132 per seat per month on annual billing, plus Fin usage from $0.99 per outcome. Five Essential seats cost $145 a month; five Advanced seats cost $425, before AI and add-ons. Use the calculator to compare your own usage.
Published by Sellio, a competing support platform. Figures are USD on annual billing; usage, taxes and add-ons are separate. Check Intercom's current rates.
Intercom’s plans, as printed
Per seat per month, billed yearly, one full seat minimum. Monthly billing is higher. 14-day trial, no card; no free plan.
| Plan | Per agent, yearly | What it is for |
|---|---|---|
| Essential | $29/mo | Shared inbox, Messenger and ticketing. |
| Advanced | $85/mo | Adds workflows, multiple inboxes and round robin. |
| Expert | $132/mo | SSO, HIPAA, multibrand, advanced reporting. |
AI and add-ons
From $0.99 per Fin outcome on every plan, as printed on the pricing page.
- CopilotAgent-assist AI.$29/agent/mo yearly, $35 monthly
- Proactive Support PlusTours, checklists, surveys.$99/mo
- WhatsApp, SMS, phone, email campaignsUsage-billed channels.pay as you go
Read from Intercom’s pricing page on 2026-09-06. Prices change; confirm on the vendor page before deciding.
What your team would pay
Yearly-billing rates from Intercom’s pricing page on 2026-09-06, next to Sellio’s plan for the same number of seats. Change any figure.
Intercom · Advanced$55/mo
- Workspace, up to 5 seats
- $45
- AI beyond 100 included conversations
- $10
About $0.05 per AI conversation past the included credit, with a daily and monthly cap you set. Yearly billing takes 20% off. See every plan.
Questions about Sellio billing: How the 7-day trial worksWhat counts as a seatCancel anytime.
What a first read of Intercom's pricing misses
Fin bills per outcome
At $0.99, 2,000 outcomes add $1,980 to the seat bill. Outcomes can include qualifying procedure completions and handoffs, not just confirmed resolutions.
Ticketing starts on Essential
Essential includes the inbox, Messenger and ticketing. Advanced adds workflows, multiple team inboxes and round-robin assignment.
Channels are metered
WhatsApp, SMS and phone are pay-as-you-go lines on the invoice.
Copilot is per agent
$29 per agent per month yearly, $35 monthly, on top of the seat.
Yearly versus monthly
The printed prices are yearly; monthly billing is higher.
One price on Sellio
Sellio bills the workspace with an AI credit included: $45 for five seats, $95 for ten, $295 for fifty, and you cap the AI.
How to estimate your Intercom bill
- Step 1
Pick the plan by feature, not price
Essential covers chat and tickets. Choose Advanced for workflows and routing, then multiply by your seats.
- Step 2
Estimate Fin outcomes
Multiply expected billable outcomes by $0.99, including qualifying procedure completions. Check the outcome definition against your workflow.
- Step 3
Add Copilot and channels
$29 per agent for Copilot; WhatsApp and SMS by use. Then compare with a flat workspace price.
FAQ
Intercom pricing questions
From $29 per seat on Essential to $132 on Expert, billed yearly. Five seats on Advanced is $425 a month before Fin and Copilot.
- Essential is $29 per seat per month: shared inbox, Messenger and ticketing.
- Advanced is $85 per seat per month and adds workflows, multiple inboxes and round robin.
- Expert is $132 per seat per month, with SSO, HIPAA, multibrand and advanced reporting.
- The printed prices are yearly with one full seat minimum; monthly billing is higher.
Compare with a flat workspace price on the Sellio pricing page.
Still have a question? Contact us or browse the docs.
One price for the workspace. AI you can cap.
Sellio bills the workspace, not the seat: $45 for five, $95 for ten, $295 for fifty, with an AI credit included and limits you set.
No credit card required