After-hours coverage calculator
Uncovered nights and weekends leak leads. Count the hours nobody is on chat, what staffing them would cost, and compare website-chat AI for those windows.
Uncovered hours / week
123 h
27% of the week covered
Human overtime / month
$17,220
uncovered hours × 4 weeks × rate
Website-chat AI / month
from $95
Essentials plan, website chat only
Inputs
h / day
0 h / day (min)24 h / day (max)
h / day
0 h / day (min)24 h / day (max)
- Covered by your team45 h / week
- Uncovered123 h / week
Overtime is a rough load, not a quote. AI cover applies to website chat; messaging channels wait for a human.
How to use it
- 1Set weekday and weekend coverage hours per day and your after-hours agent rate.
- 2Read uncovered hours per week and the rough overtime cost of staffing them.
- 3Toggle website-chat AI to compare with an Essentials plan for the same windows.
FAQ
No. Sellio's AI replies are for website chat only. WhatsApp and the other messaging channels stay with human agents in the shared inbox, whatever the hour.
- Website chat gets AI at night. The agent answers visitors from your imported knowledge while nobody is online.
- Messaging waits in the inbox. WhatsApp, Instagram, Telegram and email messages queue for the next person on shift.
- The widget shows availability. Outside hours, visitors can leave a message that waits in the inbox.
Where the agent answers is on the AI customer service agent page.
Still have a question? Contact us or browse the docs.
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See also: AI agent