Omnichannel coverage mapper
Tick the channels you want and see the coverage split: which are conversation channels, which are notify hubs, and where Sellio's AI actually answers (website chat).
Channels on
1
1 conversation · 0 notify
AI answers
1
Website chat only
Human inbox
0
Channels your team replies on
Channels
Sellio's AI agent replies on website chat only. WhatsApp, Instagram, Telegram and email all share the same inbox, but a human answers them. Worth knowing before you promise customers 24/7 AI on WhatsApp.
How to use it
- 1Tick the channels your customers actually use.
- 2Read the split: how many are conversation channels, how many are notify hubs, and where AI answers.
- 3Copy the plan, then connect the channels in Sellio.
FAQ
Website chat, WhatsApp, Instagram, Telegram and email as conversation channels, all in one shared inbox, plus Slack, Discord and Microsoft Teams as notify hubs.
- One inbox for conversations. Messages from every connected channel land together, and replies go back on the same channel.
- Notify hubs mirror chats. Slack, Discord and Teams get a thread for each new conversation, and replies typed there reach the customer.
- AI answers on website chat only. Messaging channels reach your team for a human reply.
- Each account is one channel. Plan channel limits run from 1 on Free to 25 on Plus.
See the channels docs for setup steps.
Still have a question? Contact us or browse the docs.
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