Zendesk alternativeZendesk charges per agent and prices its AI per automated resolution. Sellio is one price for the workspace, with the AI agent metered from an included credit and capped by you.
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Zendesk · Suite Team$275/mo
5 agents × $55, billed yearly
Before AI resolutions and before Copilot ($250/mo more for five agents).
AI agents are billed per automated resolution on top of the seat price; the Copilot add-on is $50 per agent per month.
$45/mo
$45 for the workspace, up to 5 seats, 2 AI agents and 3 channels
Essentials is $95/mo for 10 seats, 5 channels and analytics; Plus is $295/mo for 50 seats.
AI is metered from the included credit, about five cents a conversation, with a daily answer limit and a monthly token limit you set. The free plan has two seats and no trial clock. See every plan.
Questions about Sellio billing: How the 7-day trial worksWhat counts as a seatCancel anytime.
Zendesk figures read from Zendesk’s pricing page on 2026-09-06. Per agent per month, billed yearly. Monthly billing costs more. No free plan. Prices change; confirm on the vendor page before deciding. Full breakdown: Zendesk pricing explained.
Fifteen things a support team checks before switching. A dash means the product does part of it or charges extra for it.
| Feature | Sellio | Zendesk |
|---|---|---|
| Pricing model | Per workspace; seats and channels are plan limits | Per agent; AI per resolution; add-ons extra |
| Free plan | 2 seats, 1 channel, 1 AI agent, no trial clock | None; 14-day trial |
| Website live chat | One script tag; guides for HTML, React, Next.js and more | Suite plans |
| Email in the inbox | From Mini: forward your support address; reply from the thread | All plans |
From Mini: WhatsApp Business API, several agents on one number | Suite plans, plus conversation fees | |
| Instagram DMs | From Mini: Instagram DMs beside web chat | Suite plans |
| Telegram | From Mini: paste a bot token; the webhook is set for you | Third-party apps only |
| Slack, Discord, Teams (two-way) | From Mini: two-way threads; a reply there reaches the customer | Slack notifications and side conversations |
| AI agent trained on your docs | Crawl your site, upload PDFs and FAQs; answers only from those | All plans, trained on the help center |
| How AI is billed | Metered from an included credit, with caps you set | Per automated resolution, on top of seats |
| AI hands off to a person | On low confidence, a keyword, or a teammate taking over | Escalates to agents |
| Tickets | On Plus: raise from any chat; customer, back-office and tracker | Ticket-first |
| Visual workflow automation | From Mini: 11 triggers, 18 actions, no code | Triggers and automations, form-based |
| Analytics and CSAT | From Essentials: response times, resolution, CSAT; topics and email reports on Plus | Explore; advanced on higher plans |
| Desktop app (Windows, macOS) | Native Windows and macOS apps | Browser and mobile only |
Adding a sixth teammate on Zendesk Suite Team is $660 a year. On Sellio it is a plan limit: Mini covers five seats, Essentials ten, Plus fifty.
Zendesk bills each automated resolution. Sellio's agent draws from an included credit, and you set a daily answer limit and a monthly token limit. Past either, it sends its fallback and hands over.
Messaging channels come with every Sellio plan from Mini, not a Suite upgrade.
Zendesk implementations are a project. Sellio is a script tag, a channel connection and an invite.
Conversations stay conversations. A ticket is raised only when work continues after the chat.
Native Windows and macOS apps with notifications, so nobody lives in a browser tab.
Admin Center, then Reports, then Export. Take the CSV of users and organizations; conversations can be kept read-only in Zendesk for the retention period.
Contacts, then Import: map name, email, phone and company. Tags come along.
Point your support address at Sellio's inbound domain, reconnect WhatsApp and Instagram in Settings, and swap the widget script.
Most teams have three rules that do all the work. Recreate those in the workflow builder and leave the rest.
Yes. Sellio covers what a team of two to twenty uses Zendesk for, and it is priced per workspace, so the cost does not climb with each teammate.
See the plan limits on the pricing page.
Still have a question? Contact us or browse the docs.
Bring website chat, WhatsApp, Instagram, Telegram and email into one place your whole team can work from, with an AI agent when you are ready.
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