Cost per support ticket calculator
Estimate what each ticket costs your team, then see how deflection on website chat changes monthly spend.
Cost per ticket
$15.63
Payroll + tools, divided by tickets
Total cost / month
$12,500
Tickets / month
800
Inputs
Salaries plus employer costs for everyone answering tickets
Help desk, chat, phone, knowledge base
- Payroll$12,000 · 96%
- Tools$500 · 4%
How to use it
- 1Enter your monthly support payroll, tooling spend and ticket volume.
- 2Read the fully loaded cost per ticket and how the total splits between people and tools.
- 3Share the link or the image — the numbers travel with it.
FAQ
Fully loaded cost is salary plus benefits and overhead, not just base pay. The calculator approximates it as a monthly cost per agent.
- Payroll is the big part. Enter your monthly support payroll including benefits, not the salary line alone.
- Tooling counts too. Add what you pay for help desk and chat software each month.
- Divide by tickets. The result is a cost per ticket and a split between people and tools.
Per-seat versus workspace pricing is compared on the pricing page.
Still have a question? Contact us or browse the docs.
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See also: Pricing