Freshdesk alternativeFreshdesk is priced per agent, with Freddy AI sold as a per-agent copilot and per-session agent. Sellio is one workspace price with the AI agent included and capped.
No credit card. Live in minutes.
Freshdesk · Pro$275/mo
5 agents × $55, billed yearly
Plus $145/mo for Freddy Copilot on five agents, and $49 per 100 AI sessions past the first 500.
Freddy AI Copilot $29 per agent per month yearly; 500 AI agent trial sessions once per account, then $49 per 100 sessions.
$45/mo
$45 for the workspace, up to 5 seats, 2 AI agents and 3 channels
Essentials is $95/mo for 10 seats, 5 channels and analytics; Plus is $295/mo for 50 seats.
AI is metered from the included credit, about five cents a conversation, with a daily answer limit and a monthly token limit you set. The free plan has two seats and no trial clock. See every plan.
Questions about Sellio billing: How the 7-day trial worksWhat counts as a seatCancel anytime.
Freshdesk figures read from Freshdesk’s pricing page on 2026-09-06. Per agent per month, billed yearly. Day passes for occasional agents. Prices change; confirm on the vendor page before deciding. Full breakdown: Freshdesk pricing explained.
Fifteen things a support team checks before switching. A dash means the product does part of it or charges extra for it.
| Feature | Sellio | Freshdesk |
|---|---|---|
| Pricing model | Per workspace; seats and channels are plan limits | Per agent; AI per agent and per session |
| Free plan | 2 seats, 1 channel, 1 AI agent, no trial clock | Not on the pricing page; 14-day trial |
| Website live chat | One script tag; guides for HTML, React, Next.js and more | Via Freshchat or Omni |
| Email in the inbox | From Mini: forward your support address; reply from the thread | Core of the product |
From Mini: WhatsApp Business API, several agents on one number | Via Freshchat or Omni | |
| Instagram DMs | From Mini: Instagram DMs beside web chat | Via Freshchat or Omni |
| Telegram | From Mini: paste a bot token; the webhook is set for you | Not native |
| Slack, Discord, Teams (two-way) | From Mini: two-way threads; a reply there reaches the customer | Slack and Teams notifications |
| AI agent trained on your docs | Crawl your site, upload PDFs and FAQs; answers only from those | Freddy, trained on the knowledge base |
| How AI is billed | Metered from an included credit, with caps you set | 500 one-time trial sessions, then $49 per 100 |
| AI hands off to a person | On low confidence, a keyword, or a teammate taking over | Escalates to agents |
| Tickets | On Plus: raise from any chat; customer, back-office and tracker | Ticket-first |
| Visual workflow automation | From Mini: 11 triggers, 18 actions, no code | Automations, form-based |
| Analytics and CSAT | From Essentials: response times, resolution, CSAT; topics and email reports on Plus | Reports and CSAT |
| Desktop app (Windows, macOS) | Native Windows and macOS apps | Browser and mobile only |
Freshdesk Pro for five agents is $275 a month before AI. Sellio Mini covers five seats for $45; Essentials covers ten for $95.
Sellio's agent is included with a credit and hard caps. No copilot seat fee, no per-100-sessions packs.
Website chat, WhatsApp, Instagram and Telegram are core channels in Sellio, not Omni upgrades.
No agent roles matrix to administer. Members, teams, availability and a workflow builder.
Conversations stay light; tickets are raised for the work that continues after the chat.
Windows and macOS apps with native notifications.
Freshdesk exports both as CSV. Import them into Sellio Contacts with the column mapper; tags carry over.
Add your public Freshdesk portal URL as a website source. The AI agent trains on it while you move articles into Sellio's help center.
One forwarding rule from your mailbox to Sellio's inbound address. Replies go out under your name.
Assignment by channel or keyword, priority on certain words, the out-of-hours reply: three workflows in the builder.
For a team of two to ten, yes, by a wide margin: Freshdesk Pro is $55 per agent per month, Sellio Essentials is $95 a month for ten seats.
Compare the plans on the pricing page.
Still have a question? Contact us or browse the docs.
Bring website chat, WhatsApp, Instagram, Telegram and email into one place your whole team can work from, with an AI agent when you are ready.
No credit card required
