Question 1

What makes it AI customer service software rather than a chatbot?

Accepted Answer

The AI is one part of a full support stack rather than a bot on its own: the shared inbox comes with it, then channels and automations from Mini, analytics from Essentials and tickets on Plus.

The agent answers website chat from your own content and hands off into the same inbox your team already works in.
Copilot helps agents on every channel, summarizing a thread or drafting a reply you edit before sending.
Tickets, workflows and analytics sit behind every conversation, whether the AI or a person answered it.

Read how the agent is trained and capped in the AI agent docs.

Question 2

Where does the AI agent answer?

Accepted Answer

On website chat only, today. Messages from WhatsApp, Instagram, Telegram and email reach your team in the shared inbox; the AI does not reply on those channels.

Website chat gets the first reply from the agent, grounded in the content you imported.
Messaging and email land in the inbox with the same assignment, notes, tickets and analytics as web chat.
Copilot still helps on every channel, summarizing the thread and drafting a reply for a person to send.

Setting the agent up is in the AI agents docs.

Question 3

How is AI priced?

Accepted Answer

From an AI credit included on each paid plan: $5 a month on Mini, $25 on Essentials, $75 on Plus. An AI conversation costs about five cents.

You cap the spend with a daily answer limit and a monthly token limit per agent.
Past a limit the agent sends its fallback message and leaves the thread to a person.
Top-up packs of $25, $50, $100 or $200 never expire; the included allowance is spent first.

See how AI credits work.

Question 4

What does it know?

Accepted Answer

Only what you import. The agent answers from crawled pages, uploaded documents, FAQs and pasted text, plus the help center articles you publish in Sellio, and nothing else.

Website sources come from a link, a crawl or a sitemap, and can refresh on a schedule.
Documents in PDF, DOCX, TXT or Markdown are parsed to text; FAQs and snippets are typed in.
Help center articles you publish sync into its knowledge automatically.

Adding sources is covered in the AI agents docs.

Question 5

What does it cost?

Accepted Answer

The inbox and the widget are on every plan, messaging and email channels from Mini, and prices are per workspace, not per seat. There is a Free plan for two seats, one channel and one AI agent.

Mini is $45 a month for five seats, three channels and two AI agents, with $5 of AI included.
Essentials is $95 for ten seats, five channels and five AI agents, with $25 of AI included.
Plus is $295 for fifty seats, twenty-five channels and twenty-five AI agents, with $75 of AI included.
Annual billing is 20% off, charged once a year; paid plans start with a 7-day trial and no card.

Compare every limit on the pricing page.

AI customer service software priced for a small team

What is in the box

AI agent grounded in your content

Every channel, one inbox

Copilot for your agents

Tickets and workflows

Analytics with a CX score

AI you can budget

Live in an afternoon

Install the widget and connect channels

Train the agent

Invite the team

Related guides

Questions about AI customer service software

Support software that includes the AI, not a bill for it.