Question 1

Is this a phone bot?

Accepted Answer

No. Voice runs inside the website chat widget: the visitor speaks to the widget and hears the answer read back. There is no telephony.

Visitors tap the microphone in the widget; speech is transcribed, the agent answers, and the reply is spoken aloud.
Spoken replies are kept short on purpose, because a paragraph read aloud is a monologue.
A person can take over the same thread at any time, with the transcript intact.

Try it in the voice AI demo.

Question 2

Which languages?

Accepted Answer

Transcription and replies follow the visitor: the agent answers in the language it is asked in, in text or by voice.

The answer comes from your content, in the language the visitor used.
Handoff works the same way: when unsure, the agent hands the conversation to a person.
The same limits apply: a daily answer limit and a monthly token limit, whatever the language.
Test it in the playground in the languages your customers use before going live.

Widget languages are listed on the chat widget page.

Question 3

Does the AI agent reply on this channel?

Accepted Answer

Not yet. Today the AI agent answers on website chat only. Messages from WhatsApp, Instagram, Telegram and email land in the shared inbox for your team.

Same inbox, same tools. Those conversations get the same assignment, private notes, tickets and analytics as web chat.
People reply on messaging channels. Your team answers from the inbox and the reply goes back on the channel the customer used.
Website chat gets the agent. On the widget it answers from your imported knowledge and hands over to a person when unsure.

Read how the agent works on the AI agent page.

Question 4

How is voice priced?

Accepted Answer

Voice requests count against a daily cap you set for the workspace; the AI conversations themselves are metered from the plan's credit at about five cents each.

Two caps, both yours: the workspace's daily voice cap, plus the agent's daily and monthly limits.
Included AI credit: $5 a month on Mini, $25 on Essentials, $75 on Plus.
Past a limit the agent sends its fallback message and leaves the thread to a person.

Plans and credits are on the pricing page.

Question 5

What does it cost?

Accepted Answer

The inbox and the widget are on every plan, messaging and email channels from Mini, and prices are per workspace, not per seat. There is a Free plan for two seats, one channel and one AI agent.

Mini is $45 a month for five seats, three channels and two AI agents, with $5 of AI included.
Essentials is $95 for ten seats, five channels and five AI agents, with $25 of AI included.
Plus is $295 for fifty seats, twenty-five channels and twenty-five AI agents, with $75 of AI included.
Annual billing is 20% off, charged once a year; paid plans start with a 7-day trial and no card.

Compare every limit on the pricing page.

Conversational AI for customer service, in text and voice

What conversational means here

Text and voice on the widget

Short answers when spoken

Grounded in your content

Handoff keeps the transcript

Per-agent voice

Caps on both

Turning voice on

Train the agent

Allow audio in the widget

Pick a voice and try it

Related guides

Conversational AI questions

Let customers talk. Keep the answers grounded.