Question 1

Is the help center a public website?

Accepted Answer

No. It lives inside the chat widget on your site, where visitors browse and search it before starting a conversation. It is not a separate hosted help site.

Articles sit in collections with an icon and a description, written in a rich editor.
Drafts and scheduling: save a draft, publish now, or schedule an article for a date.
A news feed in the widget announces changes, scheduled like articles.

See what the widget itself does on the chat widget page.

Question 2

Does the AI agent use the articles?

Accepted Answer

Yes. Published articles sync into the agent's knowledge automatically, alongside crawled pages, uploaded documents and FAQs.

Write once, two jobs: visitors read the article in the widget and the agent answers from it on website chat.
Nothing to re-upload; publishing an article is enough.
The usage page shows what the agent answered and where it handed off, so you write the next article from the gaps.

Training details are in the AI agent docs.

Question 3

Can I import an existing knowledge base?

Accepted Answer

Yes, as knowledge for the AI agent straight away: point it at your current help site as a website source. Articles are recreated in Sellio's help center at your own pace.

Website sources take a link, a crawl or a sitemap, and can refresh on a schedule.
Documents in PDF, DOCX, TXT or Markdown can be uploaded alongside.
There is no one-click article import; you rebuild articles in the editor as you go.

Importing is covered in the AI agents docs.

Question 4

Which file types can the agent read?

Accepted Answer

PDF, DOCX, TXT and Markdown. Files are parsed to text on upload and the original bytes are discarded.

Only the text is kept; retrieval never touches the file itself.
Other sources are website pages (link, crawl or sitemap), FAQs and pasted text snippets.
Refresh on a schedule keeps website sources current without re-importing.

Adding sources is covered in the AI agents docs.

Question 5

What does it cost?

Accepted Answer

The inbox and the widget are on every plan, messaging and email channels from Mini, and prices are per workspace, not per seat. There is a Free plan for two seats, one channel and one AI agent.

Mini is $45 a month for five seats, three channels and two AI agents, with $5 of AI included.
Essentials is $95 for ten seats, five channels and five AI agents, with $25 of AI included.
Plus is $295 for fifty seats, twenty-five channels and twenty-five AI agents, with $75 of AI included.
Annual billing is 20% off, charged once a year; paid plans start with a 7-day trial and no card.

Compare every limit on the pricing page.

A help center your visitors read and your AI agent answers from

One set of articles, two jobs

Collections and articles

Drafts and scheduling

Inside the widget

Knowledge for the AI agent

News and updates

Other sources too

From first article to first answer

Write the articles

Publish

Watch what the agent answers

Related guides

Knowledge base questions

Write it once. Visitors read it, the agent answers with it.