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Voice AI for customer support
Sellio can talk with visitors on website chat using speech-to-text and text-to-speech. Try voice in the product playground after signup. Public demos are metered.
Voice AI on website chat
Visitors speak, the agent answers out loud. The same text pipeline with speech in front of it.
- Speech to text, AI reply, then text to speech (ElevenLabs)
- Barge-in: talking over the agent stops it mid-sentence
- Per-agent voice and a workspace usage cap
- Available in the widget and the AI playground
How to use it
- 1Read how the voice loop works: speech to text, AI reply, then text to speech.
- 2Sign in to Sellio and open the AI playground.
- 3Enable voice on an agent, then try it in the widget.
FAQ
No. Voice AI is part of the website chat experience in Sellio: a voice mode in the widget and talk-to-type dictation, powered by ElevenLabs. WhatsApp messages go to your team in the inbox.
- Voice mode in the widget. Visitors speak, the agent answers from your knowledge, and the reply is read aloud.
- Talk-to-type in the composer. Your team can dictate replies in the inbox.
- Try it in the playground. Sign in, enable voice on an agent, and test it before it goes live.
Voice in the widget is described on the conversational AI page.
Still have a question? Contact us or browse the docs.
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See also: AI agent