A thread per conversation
Each new chat posts to your channel with who wrote and what they said. Reply in the thread and the customer gets it.
Microsoft TeamsA Microsoft Teams ticketing system for customer support
Your team works in Microsoft Teams; your customers write on the website, WhatsApp, Instagram, Telegram and email. Sellio posts each new conversation as a thread in a Teams channel, lets you reply there, and turns follow-up work into tickets with states and owners.
No credit card. Live in minutes.
What Teams gets from Sellio
Tickets with owners
Raise a ticket from a conversation, track it by state and priority, and reply to the customer when it is resolved.
Chatter stays in Teams
Only replies inside the thread go out to the customer.
One record
Assignment, notes, CSAT and analytics live in the Sellio inbox.
Website chat with an AI first reply
On the website widget, an AI agent trained on your docs can answer first and hand over; the handoff lands in the same Teams thread.
The Sellio app for Teams
Installs in a team, a group chat or personally. Connect once from Settings.
Connecting Teams
- Step 1
Connect Teams
Settings, then Integrations, then Microsoft Teams. Sign in with the account that can add apps to the team.
- Step 2
Pick the channel
Choose where new conversations post their thread.
- Step 3
Reply and raise tickets
Answer in the thread or the inbox. Raise a ticket from the inbox when the work continues.
Related guides
FAQ
Teams questions
Not quite. Sellio is the help desk; Teams is where your team sees and answers new conversations. Tickets, assignment, notes and analytics live in Sellio.
- A thread per conversation. Each new chat posts to your channel with who wrote and what they said.
- Reply in the thread. The customer gets it on their channel; only thread replies go out.
- The Sellio app for Teams. It installs in a team, a group chat or personally; connect once from Settings.
See the inbox on the shared inbox page.
Still have a question? Contact us or browse the docs.
Customer support where your team already is.
Threads in Teams, tickets with owners, and one inbox behind it all.
No credit card required