Blog
Product updates, support playbooks and notes from the team building Sellio.
Khalid NouriOctober 19, 2026
Best customer service chatbot for small business: 8 compared
The best customer service chatbot for a small team: 8 AI agents compared on answers, handoff and billing, with a 500-chat monthly cost estimate.
Read article
Khalid NouriOctober 18, 2026
Front vs Hiver: shared inbox for email-first support teams
Front vs Hiver for email-first support: Gmail-native or standalone, five-seat prices, AI add-ons, channels and setup, with a clear pick for each team.
Read article
Khalid NouriOctober 17, 2026
Omnichannel customer service for small teams, without the chaos
Omnichannel customer service for a 2 to 20 person team: which channels to add and in what order, one history per customer, and realistic reply targets.
Read article
Khalid NouriOctober 16, 2026
Best live chat software for small business: 9 tools compared
The best live chat software for small business, compared on real prices at 3 and 5 agents, AI billing, free plans and who each of the 9 tools suits.
Read article
Khalid NouriOctober 15, 2026
Customer support in Slack: keep every thread answered
Customer support in Slack without dropped threads: the three setups, how to claim and watch threads, and when a conversation should move to an inbox.
Read article
Khalid NouriOctober 15, 2026
Intercom vs Zendesk for small teams: cost, AI and setup
Intercom vs Zendesk for a team of five: $425 against $275 a month in seats, then two very different ways of billing for AI. What each really costs.
Read article
Khalid NouriOctober 14, 2026
Freshdesk vs Help Scout: which fits a 5-person support team?
Freshdesk vs Help Scout for a team of five: real monthly costs with AI, ticket queue or email inbox, setup effort, phone, and which one to pick.
Read article