Question 1

Does Sellio have a Shopify app?

Accepted Answer

Not yet. Install is the widget script pasted into your theme, which works on Shopify, WooCommerce, Squarespace, Wix and any site that lets you add a script tag.

On Shopify paste it into theme.liquid before the closing body tag; on WooCommerce, into the header.
The script is 18 KB, loads asynchronously and never blocks rendering; the panel loads when opened.
One widget key per store domain; a second store means a second workspace.

Guides per platform are in the install docs.

Question 2

Can agents see the order?

Accepted Answer

Not inside Sellio yet. Agents open the store admin for order data; the conversation and the customer's profile stay in Sellio.

The contact carries the context: every conversation across channels, the pages they saw, attributes and tags.
Identify logged-in customers from your store with setVisitor and a signed hash, so the agent knows who is asking.
Returns and damages become tickets with a state and an owner, and the customer hears back when resolved.

Identity setup is in the identity docs.

Question 3

Does the AI agent reply on this channel?

Accepted Answer

Not yet. Today the AI agent answers on website chat only. Messages from WhatsApp, Instagram, Telegram and email land in the shared inbox for your team.

Same inbox, same tools. Those conversations get the same assignment, private notes, tickets and analytics as web chat.
People reply on messaging channels. Your team answers from the inbox and the reply goes back on the channel the customer used.
Website chat gets the agent. On the widget it answers from your imported knowledge and hands over to a person when unsure.

Read how the agent works on the AI agent page.

Question 4

Can I hide the chat on some pages?

Accepted Answer

Yes. Show the widget only on certain pages and hide it on others, filter by country or IP, and hide it when all operators are away.

Page rules show the launcher only where it helps and hide it where it distracts.
Country and IP rules limit who sees it.
Away mode hides the widget when nobody is online, or lets visitors leave a message that waits in the inbox.
Rate limits protect against abuse.

Visibility rules are in the widget docs.

Question 5

What does it cost?

Accepted Answer

The inbox and the widget are on every plan, messaging and email channels from Mini, and prices are per workspace, not per seat. There is a Free plan for two seats, one channel and one AI agent.

Mini is $45 a month for five seats, three channels and two AI agents, with $5 of AI included.
Essentials is $95 for ten seats, five channels and five AI agents, with $25 of AI included.
Plus is $295 for fifty seats, twenty-five channels and twenty-five AI agents, with $75 of AI included.
Annual billing is 20% off, charged once a year; paid plans start with a 7-day trial and no card.

Compare every limit on the pricing page.

Live chat for ecommerce that your whole team can answer

What a store gets

A widget that matches the store

Help center in the widget

AI for the five common questions

WhatsApp and Instagram, one inbox

Tickets for returns and damages

Show the widget where it helps

Installing on a store

Paste the script

Write five articles

Connect messaging

Test three store conversations before going live

Before purchase: delivery and sizing

After purchase: where is my order?

Returns: create an accountable follow-up

Related guides

Ecommerce live chat questions

Chat that sells and support that follows through.