Tidio alternativeTidio counts billable conversations and sells Lyro AI by the conversation. Sellio is one workspace price with an included AI credit and caps you set.
No credit card. Live in minutes.
Tidio · Growth$49/mo+
from $49.17 for 250 conversations; seats are not the limit
Rises with conversation volume, plus Lyro from $32.50/mo for 50 AI conversations.
Lyro AI from $32.50 a month for 50 conversations, sold separately or bundled.
$45/mo
$45 for the workspace, up to 5 seats, 2 AI agents and 3 channels
Essentials is $95/mo for 10 seats, 5 channels and analytics; Plus is $295/mo for 50 seats.
AI is metered from the included credit, about five cents a conversation, with a daily answer limit and a monthly token limit you set. The free plan has two seats and no trial clock. See every plan.
Questions about Sellio billing: How the 7-day trial worksWhat counts as a seatCancel anytime.
Tidio figures read from Tidio’s pricing page on 2026-09-06. Per month by billable conversations, 10 seats included. Yearly billing gives two months free. Prices change; confirm on the vendor page before deciding.
Fifteen things a support team checks before switching. A dash means the product does part of it or charges extra for it.
| Feature | Sellio | Tidio |
|---|---|---|
| Pricing model | Per workspace; seats and channels are plan limits | By billable conversations; AI by conversation packs. |
| Free plan | 2 seats, 1 channel, 1 AI agent, no trial clock | 50 conversations a month, 10 seats. |
| Website live chat | One script tag; guides for HTML, React, Next.js and more | Yes. |
| Email in the inbox | From Mini: forward your support address; reply from the thread | Paid plans. |
From Mini: WhatsApp Business API, several agents on one number | Paid plans. | |
| Instagram DMs | From Mini: Instagram DMs beside web chat | Paid plans. |
| Telegram | From Mini: paste a bot token; the webhook is set for you | Not a channel. |
| Slack, Discord, Teams (two-way) | From Mini: two-way threads; a reply there reaches the customer | Not offered. |
| AI agent trained on your docs | Crawl your site, upload PDFs and FAQs; answers only from those | Lyro, trained on your site and FAQs. |
| How AI is billed | Metered from an included credit, with caps you set | From $32.50/mo for 50 conversations. |
| AI hands off to a person | On low confidence, a keyword, or a teammate taking over | Lyro hands to an operator. |
| Tickets | On Plus: raise from any chat; customer, back-office and tracker | Ticketing on paid plans, email-style. |
| Visual workflow automation | From Mini: 11 triggers, 18 actions, no code | Flows, visitor-count limited. |
| Analytics and CSAT | From Essentials: response times, resolution, CSAT; topics and email reports on Plus | Analytics on Growth and up. |
| Desktop app (Windows, macOS) | Native Windows and macOS apps | Desktop apps available. |
A busy month on Tidio moves you up a tier. Sellio Mini is $45 whatever the volume.
Sellio's agent draws from an included credit with a daily and monthly cap; Lyro is bought in conversation packs.
Telegram is native and new chats can open threads in Slack, Discord or Teams.
Raise a ticket from a chat with a state, priority and owner.
Triggers, buttons, AI answers, routing and tickets on one canvas.
Windows and macOS with notifications.
Tidio exports contacts as CSV; import into Sellio Contacts.
Remove the Tidio app or snippet and add Sellio's script tag. On Shopify, paste it into theme.liquid before the closing body tag.
Add your store's policy and FAQ pages as knowledge sources.
From Settings, in a few minutes each.
Compare a real month of support, not just the starting price. A smaller bill is useful only if the replacement covers your team's workflow.
List your human conversations, AI conversations, operators and channels separately. Price the same usage on both products; Sellio's AI credit is not unlimited AI.
Test the greeting, qualification questions, routing, missed-chat handling and human handoff. Do not assume your existing chatbot flows transfer with a contacts export.
Export the contacts and records your plan allows before cancelling. Confirm what imports into the replacement; a contacts CSV is not a conversation-history migration.
For chat, WhatsApp, Instagram, email and an AI agent, yes, at a flat price. Sellio has no Shopify app yet and no order lookup in the conversation.
See the install on the Shopify live chat page.
Still have a question? Contact us or browse the docs.
Bring website chat, WhatsApp, Instagram, Telegram and email into one place your whole team can work from, with an AI agent when you are ready.
No credit card required
