DriftGorgiasDrift vs Gorgias

Drift vs Gorgias: five seats for $2,500 or $60

A conversational marketing platform against an ecommerce help desk: Gorgias is $2,440 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Drift if you want a sales chatbot that qualifies visitors and books meetings, not a support inbox. Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. For five people, Gorgias is $2,440 a month cheaper than Drift ($2,500 a month on Drift against $60 on Gorgias), before AI. Sellio Mini, at $45 for the workspace, is $15 under Gorgias. Drift and Gorgias both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither Drift nor Gorgias includes Telegram outright. Below, a third option for a team of two to ten that wants what Drift and Gorgias sell here at one price.

At a glanceDriftDriftGorgiasGorgias
Built aroundSales conversations · a marketing tool, not a help deskShopify orders · tickets priced by volume
Entry planFrom $2,500/mo · Premium, yearly contract$10/mo · Starter: 50 tickets
Chat in the priceFrom $2,500/mo · one contract for the whole team$60/mo · Basic: 300 tickets, any agents
AI agentBy contract · part of the Salesloft platformAbout $1 per resolution · and it counts as a ticket
Copilot for agentsBy contractIncluded · AI-assisted replies
Free planNone · sales-led, no trialNone · trial offered

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    DriftDrift

    As a chat with a website visitor that Drift tries to qualify and route to a sales rep or a meeting. Gorgias raises a ticket where Drift keeps a conversation.

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Drift has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    DriftDrift

    There are no support seats: one annual contract from $2,500 a month covers the revenue team. $2,500 for five people, against $60 on Gorgias.

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $2,500 on Drift.

  3. 03

    How the AI is billed

    DriftDrift

    AI chat and qualification are part of the Salesloft platform and priced in the contract. Gorgias meters AI (about $1 per resolution) above the seats as well.

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Drift meters AI (by contract) above the seats as well.

  4. 04

    Channels in the price

    DriftDrift

    Website chat, email sequences and meeting booking; no WhatsApp, Instagram or ticket queue. Gorgias adds email, WhatsApp and Instagram, which Drift lacks.

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. email, WhatsApp and Instagram are here and not on Drift.

  5. 05

    Beyond the inbox

    DriftDrift

    Account-based marketing, playbooks, meeting booking and Salesloft's sales engagement suite. Gorgias is an ecommerce help desk instead.

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Drift is a conversational marketing platform instead.

  6. 06

    Time to the first reply

    DriftDrift

    Weeks: a sales-led onboarding with playbooks and routing, and Salesloft has said the product is winding down. Gorgias is hours for a Shopify store.

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Drift is weeks.

Sources: Drift pricing · Gorgias pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Drift conversation view: a visitor chat with routing to a rep and a meeting booker
DriftDrift. The Drift conversation view: a visitor chat with routing to a rep and a meeting booker
The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right

Pricing references: Drift pricing page (recorded 2026-09-06; needs verification); Gorgias pricing page (recorded 2026-09-06; needs verification). Prices change; confirm current terms with each vendor.

Drift, Gorgias and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureDriftDriftGorgiasGorgiasSellio

Pricing

Pricing model
Annual platform contract from $2,500/mo.
Per ticket volume; AI per resolution on top.
Per workspace; seats and channels are plan limits
Free plan
Sales-led only.
Trial only.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The core of the product, aimed at lead capture.
Chat widget.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Sales email sequences; not a support inbox.
Yes.
From Mini: forward your support address; reply from the thread
WhatsApp
Not a channel.
Yes.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Not a channel.
Yes, including comments.
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not a channel.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack notifications for sales alerts.
Slack notifications.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI for qualification and booking rather than support answers.
AI Agent with Shopify actions.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
By contract.
About $1 per resolution, plus the ticket.
Metered from an included credit, with caps you set
AI hands off to a person
Routes to reps.
Hands to agents.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
No ticketing.
Ticket-first.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Playbooks for lead routing.
Rules and macros.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Pipeline and conversion reporting; no CSAT.
Support and revenue stats.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile.
Browser and mobile.
Native Windows and macOS apps

Which one, for whom

Pick Drift if

  • You want a sales chatbot that qualifies visitors and books meetings, not a support inbox.
  • You already run Salesloft and want chat inside the same platform.
  • Time to the first reply is weeks here and hours for a Shopify store on Gorgias.
  • Its pricing model suits you better than Gorgias's: drift's pricing page redirects to Salesloft. Published figures come from third-party summaries and Salesloft's own materials; Salesloft has announced the product is being wound down.

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $2,440 a month less than on Drift ($60 against $2,500), before AI.
  • You need email, WhatsApp and Instagram in the price, which Drift does not include outright.

The third option: Sellio

  • You are two to ten people on Drift or Gorgias who answer chat, messaging and email, and want to compare workspace pricing with $2,500 a month on Drift against $60 on Gorgias for five people.
  • You want the AI bill known before the month starts: Drift meters AI (by contract) above the seats, Gorgias meters AI (about $1 per resolution) above the seats; Sellio includes a credit and lets you cap it.
  • You need Telegram and native Windows and macOS apps, which neither Drift nor Gorgias includes.

What two, five and ten people pay

Drift: $2,500 a month for five (one annual contract, from $2,500 a month); it does not print a per-seat rate to extend to two or ten. Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $2,455 less than Drift and $15 less than Gorgias for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Drift is a conversational marketing platform built around sales conversations; Gorgias is an ecommerce help desk built around Shopify orders. Neither has a free plan: Drift offers no trial, Gorgias a free trial. Drift and Gorgias both include website chat in the price; only Gorgias has email, WhatsApp and Instagram. Neither Drift nor Gorgias includes Telegram outright. Drift (by contract) and Gorgias (about $1 per resolution) both meter AI above the seats. Gorgias has tickets and Drift does not, and neither Drift nor Gorgias ships a desktop app. Drift is weeks; Gorgias is hours for a Shopify store.

What each price leaves out

Drift: AI features are part of the Salesloft platform and priced by contract. Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Beside Drift's by contract and Gorgias's about $1 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Drift does not print the figures above in a form a fetch can read (Drift's pricing page redirects to Salesloft. Published figures come from third-party summaries and Salesloft's own materials; Salesloft has announced the product is being wound down.), so they are marked unverified here beside Gorgias's, and Drift's pricing page should be checked before you decide. Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Drift's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    DriftDriftSee vendorNot quoted
    GorgiasGorgiasSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    DriftDrift · None; sales-led contracts
    GorgiasGorgias · Free trial offered
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Drift vs Gorgias: the questions people ask

Drift is a conversational marketing platform built around sales conversations; Gorgias is an ecommerce help desk built around Shopify orders. Gorgias has tickets and Drift does not, and neither Drift nor Gorgias ships a desktop app.

  • Entry plan: Drift From $2,500/mo (Premium, yearly contract); Gorgias $10/mo (Starter: 50 tickets).
  • Chat in the price: Drift From $2,500/mo (one contract for the whole team); Gorgias $60/mo (Basic: 300 tickets, any agents).
  • Sellio's inbox: Telegram, which neither Drift nor Gorgias has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Drift and Gorgias on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

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