Hiver alternativeHiver turns Gmail or Outlook into a shared inbox, priced per user in seat packs. Sellio is its own inbox for email, chat, WhatsApp, Instagram and Telegram, priced per workspace.
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Hiver · Growth$125/mo
5 users × $25, billed yearly
Seats are sold in packs of 2, 5, 10; a sixth user means buying ten.
Harvey AI features by plan.
$45/mo
$45 for the workspace, up to 5 seats, 2 AI agents and 3 channels
Essentials is $95/mo for 10 seats, 5 channels and analytics; Plus is $295/mo for 50 seats.
AI is metered from the included credit, about five cents a conversation, with a daily answer limit and a monthly token limit you set. The free plan has two seats and no trial clock. See every plan.
Questions about Sellio billing: How the 7-day trial worksWhat counts as a seatCancel anytime.
Hiver figures read from Hiver’s pricing page on 2026-09-06. Per user per month with yearly and monthly rates and seat packs (2, 5, 10 and so on). Hiver renders its table in the browser; figures confirmed from published summaries. Treat them as indicative and confirm on the vendor page.
Fifteen things a support team checks before switching. A dash means the product does part of it or charges extra for it.
| Feature | Sellio | Hiver |
|---|---|---|
| Pricing model | Per workspace; seats and channels are plan limits | Per user, sold in seat packs. |
| Free plan | 2 seats, 1 channel, 1 AI agent, no trial clock | Core shared inbox features. |
| Website live chat | One script tag; guides for HTML, React, Next.js and more | Live chat on higher plans. |
| Email in the inbox | From Mini: forward your support address; reply from the thread | Gmail or Outlook, the core. |
From Mini: WhatsApp Business API, several agents on one number | On higher plans. | |
| Instagram DMs | From Mini: Instagram DMs beside web chat | Not a channel. |
| Telegram | From Mini: paste a bot token; the webhook is set for you | Not a channel. |
| Slack, Discord, Teams (two-way) | From Mini: two-way threads; a reply there reaches the customer | Slack integration. |
| AI agent trained on your docs | Crawl your site, upload PDFs and FAQs; answers only from those | Harvey AI assists agents; limited autonomous answering. |
| How AI is billed | Metered from an included credit, with caps you set | By plan. |
| AI hands off to a person | On low confidence, a keyword, or a teammate taking over | Not applicable to an assist model. |
| Tickets | On Plus: raise from any chat; customer, back-office and tracker | Email conversations with status. |
| Visual workflow automation | From Mini: 11 triggers, 18 actions, no code | Automations on Pro and up. |
| Analytics and CSAT | From Essentials: response times, resolution, CSAT; topics and email reports on Plus | Analytics and CSAT. |
| Desktop app (Windows, macOS) | Native Windows and macOS apps | Runs inside Gmail and Outlook. |
Website chat, WhatsApp, Instagram and Telegram in the same inbox as email.
Hiver Growth for five is $125 a month; Sellio Mini is $45 for five seats.
Trained on your docs, answering visitors first and handing over when unsure, with caps.
Raise tickets from conversations; route, tag and reply automatically.
Publish articles visitors read inside the chat widget.
Windows and macOS with notifications.
Google Contacts exports a CSV; import into Sellio.
Add a forwarding rule from the Gmail group or shared address to Sellio's inbound address.
Script tag for the widget, then WhatsApp, Instagram and Telegram from Settings.
Assignment and tagging rules become workflows in the builder.
Yes, with a trade-off. Sellio is its own inbox, so agents leave Gmail for support work. If email is the only channel and staying in Gmail is the point, Hiver fits better.
See the inbox on the shared inbox page.
Still have a question? Contact us or browse the docs.
Bring website chat, WhatsApp, Instagram, Telegram and email into one place your whole team can work from, with an AI agent when you are ready.
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