eDeskGorgiaseDesk vs Gorgias

eDesk vs Gorgias: entry plans at $39 and $10

An ecommerce help desk for marketplaces against an ecommerce help desk: Gorgias is $29 a month cheaper for five people. Where eDesk and Gorgias split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick eDesk if you sell on Amazon, eBay or Walmart and want marketplace messages in the same queue as email. Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. For five people, Gorgias is $29 a month cheaper than eDesk ($89 a month on eDesk against $60 on Gorgias), before AI. Sellio Mini, at $45, comes in $15 below Gorgias. eDesk and Gorgias both include website chat, email and Instagram in the price; only Gorgias has WhatsApp. Neither eDesk nor Gorgias includes Telegram outright. For a team of two to ten weighing eDesk against Gorgias, the third option below puts chat and tickets at one workspace price.

At a glanceeDeskeDeskGorgiasGorgias
Built aroundMarketplace orders · Amazon, eBay, WalmartShopify orders · tickets priced by volume
Entry plan$39/mo · Essential: 1 store$10/mo · Starter: 50 tickets
Chat in the price$39/mo · live chat on every plan$60/mo · Basic: 300 tickets, any agents
AI agent$0.99 per outcome · AI Agent on every planAbout $1 per resolution · and it counts as a ticket
Copilot for agentsAI Assist add-onIncluded · AI-assisted replies
Free planNone · 14-day trialNone · trial offered

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    eDeskeDesk

    As a ticket with the marketplace order beside it, so a reply can quote the shipment. Gorgias raises tickets too, from Shopify orders.

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. eDesk raises tickets too, from marketplace orders.

  2. 02

    What the seat buys

    eDeskeDesk

    Plans are priced by connected stores, from one on Essential at $39 to ten on Professional. $89 for five people, against $60 on Gorgias.

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $89 on eDesk.

  3. 03

    How the AI is billed

    eDeskeDesk

    The AI Agent is on every plan at $0.99 per outcome, charged only when it resolves a ticket. Gorgias meters AI (about $1 per resolution) above the seats as well.

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. eDesk meters AI ($0.99 per outcome) above the seats as well.

  4. 04

    Channels in the price

    eDeskeDesk

    Marketplace messages, email, live chat and social; WhatsApp on the higher plans, no Telegram. Gorgias adds WhatsApp, which eDesk lacks.

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. WhatsApp is here and not on eDesk.

  5. 05

    Beyond the inbox

    eDeskeDesk

    Feedback requests, translation and reporting for sellers on several marketplaces. Gorgias is an ecommerce help desk instead.

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. eDesk is an ecommerce help desk for marketplaces instead.

  6. 06

    Time to the first reply

    eDeskeDesk

    Hours: connect the stores and the mailbox; the order data follows. Gorgias is hours for a Shopify store.

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. eDesk is hours.

Sources: eDesk pricing · Gorgias pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The eDesk ticket view: the marketplace message with the order and shipment on the right
eDeskeDesk. The eDesk ticket view: the marketplace message with the order and shipment on the right
The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right

Pricing references: eDesk pricing page (recorded 2026-09-13); Gorgias pricing page (recorded 2026-09-06; needs verification). Prices change; confirm current terms with each vendor.

eDesk, Gorgias and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureeDeskeDeskGorgiasGorgiasSellio

Pricing

Pricing model
By connected stores; AI per outcome
Per ticket volume; AI per resolution on top.
Per workspace; seats and channels are plan limits
Free plan
None; 14-day trial
Trial only.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
All plans
Chat widget.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
All plans
Yes.
From Mini: forward your support address; reply from the thread
WhatsApp
Higher plans
Yes.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Social messaging
Yes, including comments.
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not a channel.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered
Slack notifications.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Trained on the store
AI Agent with Shopify actions.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
$0.99 per outcome
About $1 per resolution, plus the ticket.
Metered from an included credit, with caps you set
AI hands off to a person
Escalates to an agent
Hands to agents.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
With order data
Ticket-first.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Rule-based automations
Rules and macros.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Growth and up
Support and revenue stats.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser and mobile
Browser and mobile.
Native Windows and macOS apps

Which one, for whom

Pick eDesk if

  • You sell on Amazon, eBay or Walmart and want marketplace messages in the same queue as email.
  • You want an AI agent billed only when it resolves something.
  • Time to the first reply is hours here and hours for a Shopify store on Gorgias.
  • Its pricing model suits you better than Gorgias's: per month by connected stores, billed yearly or monthly.

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • Five people cost $29 a month less than on eDesk ($60 against $89), before AI.
  • You need WhatsApp in the price, which eDesk does not include outright.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $89 a month on eDesk against $60 on Gorgias for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: eDesk meters AI ($0.99 per outcome) above the seats, Gorgias meters AI (about $1 per resolution) above the seats, and Sellio stops at the cap you set.
  • You need Telegram and native Windows and macOS apps, which neither eDesk nor Gorgias includes.

What two, five and ten people pay

eDesk: $89 a month for five ($89 for the account, 5 stores); it does not print a per-seat rate to extend to two or ten. Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $44 less than eDesk and $15 less than Gorgias for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

eDesk is an ecommerce help desk for marketplaces built around marketplace orders; Gorgias is an ecommerce help desk built around Shopify orders. Neither has a free plan: eDesk offers a 14-day trial, no card, Gorgias a free trial. eDesk and Gorgias both include website chat, email and Instagram in the price; only Gorgias has WhatsApp. Neither eDesk nor Gorgias includes Telegram outright. eDesk ($0.99 per outcome) and Gorgias (about $1 per resolution) both meter AI above the seats. eDesk and Gorgias both raise tickets, and neither eDesk nor Gorgias ships a desktop app. eDesk is hours; Gorgias is hours for a Shopify store.

What each price leaves out

eDesk: AI Agent on every plan at $0.99 per outcome; AI Assist and Translate add-ons. Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Beside eDesk's $0.99 per outcome and Gorgias's about $1 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside eDesk's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    eDeskeDeskSee vendorNot quoted
    GorgiasGorgiasSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    eDeskeDesk · 14-day trial, no card
    GorgiasGorgias · Free trial offered
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

eDesk vs Gorgias: the questions people ask

eDesk is an ecommerce help desk for marketplaces built around marketplace orders; Gorgias is an ecommerce help desk built around Shopify orders. eDesk and Gorgias both raise tickets, and neither eDesk nor Gorgias ships a desktop app.

  • Entry plan: eDesk $39/mo (Essential: 1 store); Gorgias $10/mo (Starter: 50 tickets).
  • Chat in the price: eDesk $39/mo (live chat on every plan); Gorgias $60/mo (Basic: 300 tickets, any agents).
  • Sellio puts every channel in one inbox: Telegram, which neither eDesk nor Gorgias has outright, plus the rest of the five, on every paid plan.

Sellio's side of the eDesk and Gorgias rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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