CrispGorgiasCrisp vs Gorgias

Crisp vs Gorgias: entry plans at $45 and $10

A customer messaging platform against an ecommerce help desk: Crisp is $5 a month cheaper for five people. Where Crisp and Gorgias split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Crisp if you need more channels than most inboxes offer: Messenger, SMS, X, Viber, Line and phone. Pick Gorgias if you sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket. For five people, Crisp is $5 a month cheaper than Gorgias ($55 a month on Crisp against $60 on Gorgias), before AI. Sellio Mini, at $45, comes in $10 below Crisp. Crisp and Gorgias both include website chat, email, WhatsApp and Instagram in the price; only Crisp has Telegram. Between them Crisp and Gorgias cover every channel Sellio ships. For a team of two to ten weighing Crisp against Gorgias, the third option below puts chat and tickets at one workspace price.

At a glanceCrispCrispGorgiasGorgias
Built aroundOne inbox, many channels · priced per workspaceShopify orders · tickets priced by volume
Entry plan$45/mo · Mini: 4 seats$10/mo · Starter: 50 tickets
Chat in the price$45/mo · chat on every plan, Free included$60/mo · Basic: 300 tickets, any agents
AI agentAI credit included · $5 on Mini, $25 on EssentialsAbout $1 per resolution · and it counts as a ticket
Copilot for agentsIncluded · AI drafts and summariesIncluded · AI-assisted replies
Free planYes · 2 seats, 100 profilesNone · trial offered

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    CrispCrisp

    As a conversation in one inbox, whatever the channel; there is no ticket object, only states and assignment. Gorgias raises a ticket where Crisp keeps a conversation.

    GorgiasGorgias

    As a ticket with the Shopify order beside it, so an agent can refund or edit without leaving. Crisp has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    CrispCrisp

    $45 buys the workspace with four seats; a fifth seat is $10, and Essentials at $95 includes ten. $55 for five people, against $60 on Gorgias.

    GorgiasGorgias

    There are no seats: $60 buys 300 tickets a month for any number of agents, and about $0.40 a ticket past that. $60 for five people, against $55 on Crisp.

  3. 03

    How the AI is billed

    CrispCrisp

    An AI credit is included in each paid plan ($5, $25, $75) and metered per message; top-ups after that. Gorgias meters AI (about $1 per resolution) above the seats instead.

    GorgiasGorgias

    AI Agent is about $1 per resolved conversation, and each resolution also counts as a ticket. Crisp folds AI (AI credit included) into the plan instead.

  4. 04

    Channels in the price

    CrispCrisp

    Chat, email, WhatsApp, Instagram, Telegram, Messenger, SMS, X, Viber, Line and phone on the paid plans. Telegram is here and not on Gorgias.

    GorgiasGorgias

    Email, chat, Messenger, Instagram, WhatsApp and SMS, with the store's order data in every one. Crisp adds Telegram, which Gorgias lacks.

  5. 05

    Beyond the inbox

    CrispCrisp

    Campaigns, a knowledge base, co-browsing, a status page and mobile apps. Gorgias is an ecommerce help desk instead.

    GorgiasGorgias

    Revenue reporting, order actions, convert campaigns and deep Shopify, BigCommerce and Magento apps. Crisp is a customer messaging platform instead.

  6. 06

    Time to the first reply

    CrispCrisp

    An afternoon: paste the script, connect the channels, invite the team. Gorgias is hours for a Shopify store.

    GorgiasGorgias

    Hours for a Shopify store: install the app, connect the mailbox, turn on the macros. Crisp is an afternoon.

Sources: Crisp pricing · Gorgias pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Crisp inbox: the conversation list with channel badges and the visitor profile
CrispCrisp. The Crisp inbox: the conversation list with channel badges and the visitor profile
The Gorgias ticket view: the customer thread with the Shopify order and actions on the right
GorgiasGorgias. The Gorgias ticket view: the customer thread with the Shopify order and actions on the right

Pricing references: Crisp pricing page (recorded 2026-09-06); Gorgias pricing page (recorded 2026-09-06; needs verification). Prices change; confirm current terms with each vendor.

Crisp, Gorgias and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureCrispCrispGorgiasGorgiasSellio

Pricing

Pricing model
Per workspace, seats included per plan.
Per ticket volume; AI per resolution on top.
Per workspace; seats and channels are plan limits
Free plan
2 seats, 100 profiles.
Trial only.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Yes.
Chat widget.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Yes.
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Yes.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes.
Yes, including comments.
From Mini: Instagram DMs beside web chat
Telegram
Yes.
Not a channel.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Slack notifications.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI agent on Plus; MagicReply on lower plans.
AI Agent with Shopify actions.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Included credits, same amounts as Sellio.
About $1 per resolution, plus the ticket.
Metered from an included credit, with caps you set
AI hands off to a person
Yes.
Hands to agents.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Conversations with status; no ticket object.
Ticket-first.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Bot builder.
Rules and macros.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Essentials and up.
Support and revenue stats.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop and mobile apps.
Browser and mobile.
Native Windows and macOS apps

Which one, for whom

Pick Crisp if

  • You need more channels than most inboxes offer: Messenger, SMS, X, Viber, Line and phone.
  • You want co-browsing, campaigns and a status page in the same subscription.
  • Five people cost $5 a month less than on Gorgias ($55 against $60), before AI.
  • You need Telegram in the price, which Gorgias does not include outright.

Pick Gorgias if

  • You sell on Shopify, BigCommerce or Magento and want refunds and order edits from the ticket.
  • Ticket volume is low and steady, so paying by ticket beats paying by seat.
  • You need a ticket queue, which Crisp does not have.
  • Time to the first reply is hours for a Shopify store here and an afternoon on Crisp.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $55 a month on Crisp against $60 on Gorgias for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Crisp folds AI (AI credit included) into the plan, Gorgias meters AI (about $1 per resolution) above the seats, and Sellio stops at the cap you set.
  • You want native Windows and macOS apps and a free plan that never expires beside the paid tiers, which Crisp and Gorgias have only in part.

What two, five and ten people pay

Crisp: $55 a month for five ($45 for 4 seats + $10 for the fifth); it does not print a per-seat rate to extend to two or ten. Gorgias: $60 a month for five (300 tickets a month, any number of agents); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $10 less than Crisp and $15 less than Gorgias for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Crisp is a customer messaging platform built around one inbox, many channels; Gorgias is an ecommerce help desk built around Shopify orders. Only Crisp has a free plan (2 seats, 100 profiles); Gorgias offers a free trial. Crisp and Gorgias both include website chat, email, WhatsApp and Instagram in the price; only Crisp has Telegram. Between them Crisp and Gorgias cover every channel Sellio ships. Crisp folds AI (AI credit included) into the plan; Gorgias meters AI (about $1 per resolution) above the seats. Gorgias has tickets and Crisp does not, and only Crisp ships desktop apps. Crisp is an afternoon; Gorgias is hours for a Shopify store.

What each price leaves out

Crisp: AI credits included: $5 on Mini, $25 on Essentials, $75 on Plus. Gorgias: AI Agent about $0.90 to $1.00 per resolved conversation on top of the plan; extra tickets about $0.36 to $0.40 each. Beside Crisp's AI credit included and Gorgias's about $1 per resolution, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Gorgias does not print the figures above in a form a fetch can read (Per ticket volume, not per agent. Gorgias renders its table in the browser, so these figures were confirmed from published summaries; check the vendor page.), so they are marked unverified here beside Crisp's, and Gorgias's pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    CrispCrispSee vendorNot quoted
    GorgiasGorgiasSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    CrispCrisp · 14 days, no card
    GorgiasGorgias · Free trial offered
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Crisp vs Gorgias: the questions people ask

Crisp is a customer messaging platform built around one inbox, many channels; Gorgias is an ecommerce help desk built around Shopify orders. Gorgias has tickets and Crisp does not, and only Crisp ships desktop apps.

  • Entry plan: Crisp $45/mo (Mini: 4 seats); Gorgias $10/mo (Starter: 50 tickets).
  • Chat in the price: Crisp $45/mo (chat on every plan, Free included); Gorgias $60/mo (Basic: 300 tickets, any agents).
  • Sellio: one inbox for every channel: all five channels on every paid plan, where Crisp and Gorgias each include only some.

The shared inbox page puts Sellio beside Crisp and Gorgias on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

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