Author
Khalid Nouri
Khalid Nouri is the founder of Sellio, a shared inbox and live chat platform for small customer support teams. He is a product designer and developer based in Marrakech, Morocco, and has spent years building digital products, designing interfaces and writing code. He started Sellio so businesses would not need five different tools just to talk to their customers.
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LinkedInArticles by Khalid2
Khalid NouriOctober 15, 2026
Customer support in Slack: keep every thread answered
Customer support in Slack without dropped threads: the three setups, how to claim and watch threads, and when a conversation should move to an inbox.
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Khalid NouriOctober 14, 2026
Freshdesk vs Help Scout: which fits a 5-person support team?
Freshdesk vs Help Scout for a team of five: real monthly costs with AI, ticket queue or email inbox, setup effort, phone, and which one to pick.
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