tawk.toAgileCRMtawk.to vs AgileCRM

tawk.to vs AgileCRM: entry plans at $0 and $8.99

A free live chat against an all-in-one CRM with a help desk: tawk.to is $92 a month cheaper for five people. What decides between tawk.to and AgileCRM, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick AgileCRM if you want sales, marketing and a help desk in one cheap CRM. For five people, tawk.to is $92 a month cheaper than AgileCRM ($58 or more a month on tawk.to against $150 on AgileCRM), before AI. Sellio Mini is $45, $13 under tawk.to. tawk.to and AgileCRM share no channel in the base price; only tawk.to has website chat; only AgileCRM has email. Neither tawk.to nor AgileCRM includes WhatsApp, Instagram and Telegram outright. A team of two to ten choosing between tawk.to and AgileCRM for chat and tickets at one price has a third option below.

At a glancetawk.totawk.toAgileCRMAgileCRM
Built aroundFree chat for unlimited agents · paid add-ons per featureThe CRM record · help desk is one module
Entry plan$0 · unlimited agents$8.99/user/mo · Starter, two-year billing
Chat in the price$0 · $29/mo to remove brandingNone · no chat widget
AI agentAI Assist from $29/mo · small free tierNone · no AI agent
Copilot for agentsIn AI AssistNone
Free planYes · the core product is freeYes · 10 users, 1,000 contacts

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. AgileCRM raises a ticket where tawk.to keeps a conversation.

    AgileCRMAgileCRM

    As a help desk ticket attached to a CRM contact, beside the deals and campaigns. tawk.to has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $150 on AgileCRM.

    AgileCRMAgileCRM

    $8.99 buys sales and marketing on Starter; the help desk module starts on Regular at $29.99. $150 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. AgileCRM has no AI to bill (none) instead.

    AgileCRMAgileCRM

    No AI agent and no copilot; automation is rule-based campaign workflows. tawk.to meters AI (AI Assist from $29/mo) above the seats instead.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. website chat is here and not on AgileCRM.

    AgileCRMAgileCRM

    Email tickets and telephony; no live chat widget, WhatsApp, Instagram or Telegram. email is here and not on tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. AgileCRM is an all-in-one CRM with a help desk instead.

    AgileCRMAgileCRM

    Sales pipeline, marketing automation, landing pages and email campaigns in one CRM. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. AgileCRM is a day.

    AgileCRMAgileCRM

    A day: import contacts, connect the mailbox, set up groups and canned responses. tawk.to is minutes.

Sources: tawk.to pricing · AgileCRM pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The AgileCRM help desk: the ticket list beside the contact record
AgileCRMAgileCRM. The AgileCRM help desk: the ticket list beside the contact record

Pricing references: tawk.to pricing page (recorded 2026-09-06); AgileCRM pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

tawk.to, AgileCRM and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toAgileCRMAgileCRMSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Per user; lowest price needs two-year billing
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
10 users, 1,000 contacts
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
No chat widget
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
Help desk on Regular and up
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
None
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
No AI to bill
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Groups, labels, canned responses
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Campaign workflows and triggers
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Basic reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Five people cost $92 a month less than on AgileCRM ($58 against $150), before AI.
  • You need website chat in the price, which AgileCRM does not include outright.

Pick AgileCRM if

  • You want sales, marketing and a help desk in one cheap CRM.
  • Support is email tickets and phone, without a chat widget.
  • You need email in the price, which tawk.to does not include outright.
  • You need a ticket queue, which tawk.to does not have.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $58 or more a month on tawk.to against $150 on AgileCRM for five people, including each product's limits.
  • The AI invoice should be known in advance: tawk.to meters AI (AI Assist from $29/mo) above the seats and AgileCRM has no AI to bill (none), where Sellio's credit is included and capped by you.
  • You need Telegram and WhatsApp in the base price, which neither tawk.to nor AgileCRM includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. AgileCRM on Regular: $60, $150 and $300 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $105 less than AgileCRM for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $205 under AgileCRM.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. Both have a free plan: tawk.to's is the core product is free, AgileCRM's is 10 users, 1,000 contacts. tawk.to and AgileCRM share no channel in the base price; only tawk.to has website chat; only AgileCRM has email. Neither tawk.to nor AgileCRM includes WhatsApp, Instagram and Telegram outright. tawk.to meters AI (AI Assist from $29/mo) above the seats; AgileCRM has no AI to bill (none). AgileCRM has tickets and tawk.to does not, and only tawk.to ships desktop apps. tawk.to is minutes; AgileCRM is a day.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. AgileCRM: No AI agent or copilot. Beside tawk.to's AI Assist from $29/mo and AgileCRM's none, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    AgileCRMAgileCRMAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    AgileCRMAgileCRM · Free plan, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs AgileCRM: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. AgileCRM has tickets and tawk.to does not, and only tawk.to ships desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); AgileCRM $8.99/user/mo (Starter, two-year billing).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); AgileCRM None (no chat widget).
  • Sellio: one inbox for every channel: WhatsApp, Instagram and Telegram, which neither tawk.to nor AgileCRM has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside tawk.to and AgileCRM on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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