AgileCRMFacebook ChatAgileCRM vs Facebook Chat

AgileCRM vs Facebook Chat: five seats for $150 or $0

An all-in-one CRM with a help desk against a Meta Business Suite inbox: Facebook Chat is $150 a month cheaper for five people. What decides between AgileCRM and Facebook Chat, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

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The short answer

Pick AgileCRM if you want sales, marketing and a help desk in one cheap CRM. Pick Facebook Chat if customers only write on Messenger and Instagram and you have no budget. For five people, Facebook Chat is $150 a month cheaper than AgileCRM ($150 a month on AgileCRM against $0 on Facebook Chat), before AI. Sellio Mini is $45, which only Facebook Chat's figure comes under. AgileCRM and Facebook Chat share no channel in the base price; only AgileCRM has email; only Facebook Chat has Instagram. Neither AgileCRM nor Facebook Chat includes website chat, WhatsApp and Telegram outright. A team of two to ten choosing between AgileCRM and Facebook Chat for chat and tickets at one price has a third option below.

At a glanceAgileCRMAgileCRMFacebook ChatFacebook Chat
Built aroundThe CRM record · help desk is one moduleMessenger and Instagram DMs · free with a Page
Entry plan$8.99/user/mo · Starter, two-year billing$0 · with a Facebook Page
Chat in the priceNone · no chat widgetNone · the website Chat Plugin was retired in 2024
AI agentNone · no AI agentNone to buy · instant replies and FAQs
Copilot for agentsNoneMeta AI drafts · for some businesses
Free planYes · 10 users, 1,000 contactsYes · the whole inbox is free

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    AgileCRMAgileCRM

    As a help desk ticket attached to a CRM contact, beside the deals and campaigns. Facebook Chat has no ticket queue behind its conversations.

    Facebook ChatFacebook Chat

    As a Messenger or Instagram message in the Business Suite inbox, with the customer's profile beside it. AgileCRM raises a ticket where Facebook Chat keeps a conversation.

  2. 02

    What the seat buys

    AgileCRMAgileCRM

    $8.99 buys sales and marketing on Starter; the help desk module starts on Regular at $29.99. $150 for five people, against $0 on Facebook Chat.

    Facebook ChatFacebook Chat

    There are no seats and no price; anyone with a Page role can answer. $0 for five people, against $150 on AgileCRM.

  3. 03

    How the AI is billed

    AgileCRMAgileCRM

    No AI agent and no copilot; automation is rule-based campaign workflows. Facebook Chat sells no AI agent either.

    Facebook ChatFacebook Chat

    No AI agent to buy. Instant replies, away messages and FAQs are rules; Meta AI drafts replies for some businesses. AgileCRM sells no AI agent either.

  4. 04

    Channels in the price

    AgileCRMAgileCRM

    Email tickets and telephony; no live chat widget, WhatsApp, Instagram or Telegram. email is here and not on Facebook Chat.

    Facebook ChatFacebook Chat

    Messenger, Instagram DMs and comments; WhatsApp lives in its own app, and the website plugin is gone. Instagram is here and not on AgileCRM.

  5. 05

    Beyond the inbox

    AgileCRMAgileCRM

    Sales pipeline, marketing automation, landing pages and email campaigns in one CRM. Facebook Chat is a Meta Business Suite inbox instead.

    Facebook ChatFacebook Chat

    Posting, scheduling and ads for the Page; nothing beyond Meta's own channels. AgileCRM is an all-in-one CRM with a help desk instead.

  6. 06

    Time to the first reply

    AgileCRMAgileCRM

    A day: import contacts, connect the mailbox, set up groups and canned responses. Facebook Chat is none.

    Facebook ChatFacebook Chat

    None: it is already there when you have a Page. AgileCRM is a day.

Sources: AgileCRM pricing · Facebook Chat pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The AgileCRM help desk: the ticket list beside the contact record
AgileCRMAgileCRM. The AgileCRM help desk: the ticket list beside the contact record
The Meta Business Suite inbox: Messenger and Instagram threads in one list
Facebook ChatFacebook Chat. The Meta Business Suite inbox: Messenger and Instagram threads in one list

Pricing references: AgileCRM pricing page (recorded 2026-09-13); Facebook Chat pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

AgileCRM, Facebook Chat and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureAgileCRMAgileCRMFacebook ChatFacebook ChatSellio

Pricing

Pricing model
Per user; lowest price needs two-year billing
Free
Per workspace; seats and channels are plan limits
Free plan
10 users, 1,000 contacts
The whole product
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
No chat widget
Website Chat Plugin retired in 2024
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Help desk on Regular and up
Not offered
From Mini: forward your support address; reply from the thread
WhatsApp
Not offered
Separate WhatsApp Business app
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Not offered
DMs and comments
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
None
Rules, not an AI agent
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
No AI to bill
No AI to bill
Metered from an included credit, with caps you set
AI hands off to a person
No AI to hand off from
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Groups, labels, canned responses
Labels and done state only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Campaign workflows and triggers
Instant replies, away messages, FAQs
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reports
Page insights
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser only
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick AgileCRM if

  • You want sales, marketing and a help desk in one cheap CRM.
  • Support is email tickets and phone, without a chat widget.
  • You need email in the price, which Facebook Chat does not include outright.
  • You need a ticket queue, which Facebook Chat does not have.

Pick Facebook Chat if

  • Customers only write on Messenger and Instagram and you have no budget.
  • One or two people answer and you do not need assignment or tickets.
  • Five people cost $150 a month less than on AgileCRM ($0 against $150), before AI.
  • You need Instagram in the price, which AgileCRM does not include outright.

The third option: Sellio

  • Two to ten of you answer chat, messaging and email. Compare Sellio's workspace plans with $150 a month on AgileCRM against $0 on Facebook Chat for five people, including each product's limits.
  • The AI invoice should be known in advance: AgileCRM has no AI to bill (none) and Facebook Chat has no AI to bill (none to buy), where Sellio's credit is included and capped by you.
  • You need Telegram and native Windows and macOS apps, which neither AgileCRM nor Facebook Chat includes.

What two, five and ten people pay

AgileCRM on Regular: $60, $150 and $300 a month for two, five and ten people, before AI. Facebook Chat: $0 a month for five (free for anyone with a Page role); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $105 less than AgileCRM and more than Facebook Chat's $0 for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $205 under AgileCRM.

Where the two agree, and where they split

AgileCRM is an all-in-one CRM with a help desk built around the CRM record; Facebook Chat is a Meta Business Suite inbox built around Messenger and Instagram DMs. Both have a free plan: AgileCRM's is 10 users, 1,000 contacts, Facebook Chat's is the whole inbox is free. AgileCRM and Facebook Chat share no channel in the base price; only AgileCRM has email; only Facebook Chat has Instagram. Neither AgileCRM nor Facebook Chat includes website chat, WhatsApp and Telegram outright. AgileCRM (none) and Facebook Chat (none to buy) both sell no AI agent. AgileCRM has tickets and Facebook Chat does not, and neither AgileCRM nor Facebook Chat ships a desktop app. AgileCRM is a day; Facebook Chat is none.

What each price leaves out

AgileCRM: No AI agent or copilot. Facebook Chat: No AI agent; instant replies and FAQs are rule-based. Beside AgileCRM's none and Facebook Chat's none to buy, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    AgileCRMAgileCRMAssumed $0$0
    Facebook ChatFacebook ChatSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    AgileCRMAgileCRM · Free plan, no card
    Facebook ChatFacebook Chat · Not applicable; free
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

AgileCRM vs Facebook Chat: the questions people ask

AgileCRM is an all-in-one CRM with a help desk built around the CRM record; Facebook Chat is a Meta Business Suite inbox built around Messenger and Instagram DMs.

  • Entry plan: AgileCRM $8.99/user/mo (Starter, two-year billing); Facebook Chat $0 (with a Facebook Page).
  • Chat in the price: AgileCRM None (no chat widget); Facebook Chat None (the website Chat Plugin was retired in 2024).
  • Sellio's inbox: website chat, WhatsApp and Telegram, which neither AgileCRM nor Facebook Chat has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside AgileCRM and Facebook Chat on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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