AgileCRMShopify InboxAgileCRM vs Shopify Inbox

AgileCRM vs Shopify Inbox: $150 against $0 a month

An all-in-one CRM with a help desk against a free chat for Shopify stores: Shopify Inbox is $150 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick AgileCRM if you want sales, marketing and a help desk in one cheap CRM. Pick Shopify Inbox if you run a Shopify store and want free chat with the cart in view. For five people, Shopify Inbox is $150 a month cheaper than AgileCRM ($150 a month on AgileCRM against $0 on Shopify Inbox), before AI. Sellio Mini is $45, which only Shopify Inbox's figure comes under. AgileCRM and Shopify Inbox share no channel in the base price; only AgileCRM has email; only Shopify Inbox has website chat. Neither AgileCRM nor Shopify Inbox includes WhatsApp, Instagram and Telegram outright. Below, a third option for a team of two to ten that wants what AgileCRM and Shopify Inbox sell here at one price.

At a glanceAgileCRMAgileCRMShopify InboxShopify Inbox
Built aroundThe CRM record · help desk is one moduleThe storefront chat · free with a Shopify plan
Entry plan$8.99/user/mo · Starter, two-year billing$0 · with any Shopify plan
Chat in the priceNone · no chat widget$0 · storefront and Shop app
AI agentNone · no AI agentIncluded · AI chat from the catalog and policies
Copilot for agentsNoneIncluded · suggested replies
Free planYes · 10 users, 1,000 contactsYes · the app is free

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    AgileCRMAgileCRM

    As a help desk ticket attached to a CRM contact, beside the deals and campaigns. Shopify Inbox has no ticket queue behind its conversations.

    Shopify InboxShopify Inbox

    As a chat on the storefront or in the Shop app, with the cart and orders beside it. AgileCRM raises a ticket where Shopify Inbox keeps a conversation.

  2. 02

    What the seat buys

    AgileCRMAgileCRM

    $8.99 buys sales and marketing on Starter; the help desk module starts on Regular at $29.99. $150 for five people, against $0 on Shopify Inbox.

    Shopify InboxShopify Inbox

    There is no seat price; staff are limited by the Shopify plan's staff accounts. $0 for five people, against $150 on AgileCRM.

  3. 03

    How the AI is billed

    AgileCRMAgileCRM

    No AI agent and no copilot; automation is rule-based campaign workflows. Shopify Inbox folds AI (included) into the plan instead.

    Shopify InboxShopify Inbox

    The AI chat learns the catalog and policies and is included; there is nothing to meter. AgileCRM has no AI to bill (none) instead.

  4. 04

    Channels in the price

    AgileCRMAgileCRM

    Email tickets and telephony; no live chat widget, WhatsApp, Instagram or Telegram. email is here and not on Shopify Inbox.

    Shopify InboxShopify Inbox

    Storefront chat and the Shop app; no email, WhatsApp, Instagram or Telegram in the inbox. website chat is here and not on AgileCRM.

  5. 05

    Beyond the inbox

    AgileCRMAgileCRM

    Sales pipeline, marketing automation, landing pages and email campaigns in one CRM. Shopify Inbox is a free chat for Shopify stores instead.

    Shopify InboxShopify Inbox

    Product recommendations, discount codes and order updates inside the chat. AgileCRM is an all-in-one CRM with a help desk instead.

  6. 06

    Time to the first reply

    AgileCRMAgileCRM

    A day: import contacts, connect the mailbox, set up groups and canned responses. Shopify Inbox is minutes.

    Shopify InboxShopify Inbox

    Minutes: install the app from the Shopify admin. AgileCRM is a day.

Sources: AgileCRM pricing · Shopify Inbox pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The AgileCRM help desk: the ticket list beside the contact record
AgileCRMAgileCRM. The AgileCRM help desk: the ticket list beside the contact record
The Shopify Inbox conversation: the chat with the customer's cart and orders on the side
Shopify InboxShopify Inbox. The Shopify Inbox conversation: the chat with the customer's cart and orders on the side

Pricing references: AgileCRM pricing page (recorded 2026-09-13); Shopify Inbox pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

AgileCRM, Shopify Inbox and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureAgileCRMAgileCRMShopify InboxShopify InboxSellio

Pricing

Pricing model
Per user; lowest price needs two-year billing
Free with Shopify
Per workspace; seats and channels are plan limits
Free plan
10 users, 1,000 contacts
The whole app
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
No chat widget
Storefront and Shop app
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Help desk on Regular and up
Not offered
From Mini: forward your support address; reply from the thread
WhatsApp
Not offered
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Not offered
No longer connected
From Mini: Instagram DMs beside web chat
Telegram
Not offered
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
None
Learns the catalog
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
No AI to bill
Included
Metered from an included credit, with caps you set
AI hands off to a person
No AI to hand off from
Hands to staff
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Groups, labels, canned responses
Chats only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Campaign workflows and triggers
Instant answers, greetings
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reports
Assisted orders
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Browser only
Admin and mobile
Native Windows and macOS apps

Which one, for whom

Pick AgileCRM if

  • You want sales, marketing and a help desk in one cheap CRM.
  • Support is email tickets and phone, without a chat widget.
  • You need email in the price, which Shopify Inbox does not include outright.
  • You need a ticket queue, which Shopify Inbox does not have.

Pick Shopify Inbox if

  • You run a Shopify store and want free chat with the cart in view.
  • One channel is enough and you do not need tickets.
  • Five people cost $150 a month less than on AgileCRM ($0 against $150), before AI.
  • You need website chat in the price, which AgileCRM does not include outright.

The third option: Sellio

  • You are two to ten people on AgileCRM or Shopify Inbox who answer chat, messaging and email, and want to compare workspace pricing with $150 a month on AgileCRM against $0 on Shopify Inbox for five people.
  • You want the AI bill known before the month starts: AgileCRM has no AI to bill (none), Shopify Inbox folds AI (included) into the plan; Sellio includes a credit and lets you cap it.
  • You need Telegram and native Windows and macOS apps, which neither AgileCRM nor Shopify Inbox includes.

What two, five and ten people pay

AgileCRM on Regular: $60, $150 and $300 a month for two, five and ten people, before AI. Shopify Inbox: $0 a month for five (free; five staff need the Shopify plan that allows them); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $105 less than AgileCRM and more than Shopify Inbox's $0 for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $205 under AgileCRM.

Where the two agree, and where they split

AgileCRM is an all-in-one CRM with a help desk built around the CRM record; Shopify Inbox is a free chat for Shopify stores built around the storefront chat. Both have a free plan: AgileCRM's is 10 users, 1,000 contacts, Shopify Inbox's is the app is free. AgileCRM and Shopify Inbox share no channel in the base price; only AgileCRM has email; only Shopify Inbox has website chat. Neither AgileCRM nor Shopify Inbox includes WhatsApp, Instagram and Telegram outright. AgileCRM has no AI to bill (none); Shopify Inbox folds AI (included) into the plan. AgileCRM has tickets and Shopify Inbox does not, and neither AgileCRM nor Shopify Inbox ships a desktop app. AgileCRM is a day; Shopify Inbox is minutes.

What each price leaves out

AgileCRM: No AI agent or copilot. Shopify Inbox: AI chat and suggested replies included. Beside AgileCRM's none and Shopify Inbox's included, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    AgileCRMAgileCRMAssumed $0$0
    Shopify InboxShopify InboxSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    AgileCRMAgileCRM · Free plan, no card
    Shopify InboxShopify Inbox · Not applicable; free
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

AgileCRM vs Shopify Inbox: the questions people ask

AgileCRM is an all-in-one CRM with a help desk built around the CRM record; Shopify Inbox is a free chat for Shopify stores built around the storefront chat.

  • Entry plan: AgileCRM $8.99/user/mo (Starter, two-year billing); Shopify Inbox $0 (with any Shopify plan).
  • Chat in the price: AgileCRM None (no chat widget); Shopify Inbox $0 (storefront and Shop app).
  • Sellio's inbox: WhatsApp, Instagram and Telegram, which neither AgileCRM nor Shopify Inbox has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside AgileCRM and Shopify Inbox on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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