Crisptawk.toCrisp vs tawk.to

Crisp vs tawk.to: $55 or $58 for five people

A customer messaging platform against a free live chat: Crisp is $3 a month cheaper for five people. Where Crisp and tawk.to split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Crisp if you need more channels than most inboxes offer: Messenger, SMS, X, Viber, Line and phone. Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. For five people, Crisp is $3 a month cheaper than tawk.to ($55 a month on Crisp against $58 or more on tawk.to), before AI. Sellio Mini, at $45, comes in $10 below Crisp. Crisp and tawk.to both include website chat in the price; only Crisp has email, WhatsApp, Instagram and Telegram. Between them Crisp and tawk.to cover every channel Sellio ships. For a team of two to ten weighing Crisp against tawk.to, the third option below puts chat and tickets at one workspace price.

At a glanceCrispCrisptawk.totawk.to
Built aroundOne inbox, many channels · priced per workspaceFree chat for unlimited agents · paid add-ons per feature
Entry plan$45/mo · Mini: 4 seats$0 · unlimited agents
Chat in the price$45/mo · chat on every plan, Free included$0 · $29/mo to remove branding
AI agentAI credit included · $5 on Mini, $25 on EssentialsAI Assist from $29/mo · small free tier
Copilot for agentsIncluded · AI drafts and summariesIn AI Assist
Free planYes · 2 seats, 100 profilesYes · the core product is free

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    CrispCrisp

    As a conversation in one inbox, whatever the channel; there is no ticket object, only states and assignment. tawk.to has no ticket queue either.

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. Crisp has no ticket queue either.

  2. 02

    What the seat buys

    CrispCrisp

    $45 buys the workspace with four seats; a fifth seat is $10, and Essentials at $95 includes ten. $55 for five people, against $58 on tawk.to.

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $55 on Crisp.

  3. 03

    How the AI is billed

    CrispCrisp

    An AI credit is included in each paid plan ($5, $25, $75) and metered per message; top-ups after that. tawk.to meters AI (AI Assist from $29/mo) above the seats instead.

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. Crisp folds AI (AI credit included) into the plan instead.

  4. 04

    Channels in the price

    CrispCrisp

    Chat, email, WhatsApp, Instagram, Telegram, Messenger, SMS, X, Viber, Line and phone on the paid plans. email, WhatsApp, Instagram and Telegram are here and not on tawk.to.

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. Crisp adds email, WhatsApp, Instagram and Telegram, which tawk.to lacks.

  5. 05

    Beyond the inbox

    CrispCrisp

    Campaigns, a knowledge base, co-browsing, a status page and mobile apps. tawk.to is a free live chat instead.

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. Crisp is a customer messaging platform instead.

  6. 06

    Time to the first reply

    CrispCrisp

    An afternoon: paste the script, connect the channels, invite the team. tawk.to is minutes.

    tawk.totawk.to

    Minutes: paste the widget and start chatting. Crisp is an afternoon.

Sources: Crisp pricing · tawk.to pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Crisp inbox: the conversation list with channel badges and the visitor profile
CrispCrisp. The Crisp inbox: the conversation list with channel badges and the visitor profile
The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue

Pricing references: Crisp pricing page (recorded 2026-09-06); tawk.to pricing page (recorded 2026-09-06). Prices change; confirm current terms with each vendor.

Crisp, tawk.to and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureCrispCrisptawk.totawk.toSellio

Pricing

Pricing model
Per workspace, seats included per plan.
Free chat; add-ons per feature.
Per workspace; seats and channels are plan limits
Free plan
2 seats, 100 profiles.
Unlimited agents.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Yes.
The product.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Yes.
Ticketing by email on the free plan.
From Mini: forward your support address; reply from the thread
WhatsApp
Yes.
Messaging channels in beta.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Yes.
Messaging channels in beta.
From Mini: Instagram DMs beside web chat
Telegram
Yes.
Beta.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Slack integration.
Not offered.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI agent on Plus; MagicReply on lower plans.
AI Assist from $29/mo, trained on the knowledge base.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Included credits, same amounts as Sellio.
Add-on subscription.
Metered from an included credit, with caps you set
AI hands off to a person
Yes.
Hands to agents.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Conversations with status; no ticket object.
Basic email tickets.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Bot builder.
Triggers.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Essentials and up.
Basic reporting.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop and mobile apps.
Desktop apps.
Native Windows and macOS apps

Which one, for whom

Pick Crisp if

  • You need more channels than most inboxes offer: Messenger, SMS, X, Viber, Line and phone.
  • You want co-browsing, campaigns and a status page in the same subscription.
  • Five people cost $3 a month less than on tawk.to ($55 against $58), before AI.
  • You need email, WhatsApp, Instagram and Telegram in the price, which tawk.to does not include outright.

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Time to the first reply is minutes here and an afternoon on Crisp.
  • Its pricing model suits you better than Crisp's: free live chat; paid add-ons per feature.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $55 a month on Crisp against $58 or more on tawk.to for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: Crisp folds AI (AI credit included) into the plan, tawk.to meters AI (AI Assist from $29/mo) above the seats, and Sellio stops at the cap you set.
  • You need tickets raised from a chat, which neither Crisp nor tawk.to includes.

What two, five and ten people pay

Crisp: $55 a month for five ($45 for 4 seats + $10 for the fifth); it does not print a per-seat rate to extend to two or ten. tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $10 less than Crisp and $13 less than tawk.to for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

Crisp is a customer messaging platform built around one inbox, many channels; tawk.to is a free live chat built around free chat for unlimited agents. Both have a free plan: Crisp's is 2 seats, 100 profiles, tawk.to's is the core product is free. Crisp and tawk.to both include website chat in the price; only Crisp has email, WhatsApp, Instagram and Telegram. Between them Crisp and tawk.to cover every channel Sellio ships. Crisp folds AI (AI credit included) into the plan; tawk.to meters AI (AI Assist from $29/mo) above the seats. Neither Crisp nor tawk.to has a ticket queue, and both ship desktop apps. Crisp is an afternoon; tawk.to is minutes.

What each price leaves out

Crisp: AI credits included: $5 on Mini, $25 on Essentials, $75 on Plus. tawk.to: AI Assist from $29 a month, with a small free tier. Beside Crisp's AI credit included and tawk.to's AI Assist from $29/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    CrispCrispSee vendorNot quoted
    tawk.totawk.toSee vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    CrispCrisp · 14 days, no card
    tawk.totawk.to · Not applicable; the core is free
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Crisp vs tawk.to: the questions people ask

Crisp is a customer messaging platform built around one inbox, many channels; tawk.to is a free live chat built around free chat for unlimited agents. Neither Crisp nor tawk.to has a ticket queue, and both ship desktop apps.

  • Entry plan: Crisp $45/mo (Mini: 4 seats); tawk.to $0 (unlimited agents).
  • Chat in the price: Crisp $45/mo (chat on every plan, Free included); tawk.to $0 ($29/mo to remove branding).
  • Sellio puts every channel in one inbox: all five channels on every paid plan, where Crisp and tawk.to each include only some.

Sellio's side of the Crisp and tawk.to rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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