Channels
Every channel you connect lands in the same inbox, and a reply goes back the way the message came. The website widget is on from the start; the rest connect from Settings, then Integrations.
Overview
Two kinds of channel. Customer channels are where customers write to you: the website chatbox, WhatsApp, Instagram, Telegram and email. Each message from them opens or continues a conversation, and your reply is delivered through the same channel. Notify platforms are where your team already works: Slack, Discord and Microsoft Teams. They mirror new conversations into a thread and carry replies back, so a teammate can answer without opening Sellio.
The website chatbox needs no connecting beyond the install snippet; see Installation and The chatbox.
Connect a channel
One guide per channel: what to have ready, the clicks, and how conversations behave once it is on.
WhatsAppConnect a WhatsApp Business number through Meta's Cloud API so its messages land in the inbox and replies go back from the same number.
InstagramConnect an Instagram professional account so its direct messages land in the inbox and replies go back as the account.
TelegramConnect a Telegram bot with one token; Sellio checks it and registers the webhook for you.
SMS (Twilio)Connect a Twilio phone number so texts to it land in the inbox and replies go back as texts from the same number.
EmailForward your support address to Sellio so email lands in the inbox beside chat, and replies go back from your own address.
SlackAdd the Sellio app to Slack so every new conversation opens a thread in a channel of your choice, and replies in that thread reach the customer.
DiscordAdd the Sellio bot to a Discord server so new conversations open a thread in a channel, and replies in the thread reach the customer.
Microsoft TeamsConnect Microsoft Teams so new conversations open a thread in a Teams channel, and replies in the thread reach the customer.
Channels in the inbox
Plan limits and AI
- Website chat is on every plan. Email, WhatsApp, Instagram, Telegram, Slack, Discord and Teams start on Mini. Each connected channel counts against the plan's channel limit: one on Free, three on Mini, five on Essentials, twenty-five on Plus.
- The AI agent and the customer-message automation triggers run on website chat only. A message on WhatsApp, Instagram, Telegram or email waits for a person; assignment, notes, tags and tickets work everywhere.
- Disconnecting a channel stops new messages; its past conversations stay in the inbox.
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