TidioAgileCRMTidio vs AgileCRM

Tidio vs AgileCRM: five seats for $49 or $150

A live chat and AI for small business against an all-in-one CRM with a help desk: Tidio is $101 a month cheaper for five people. The six differences, what five people pay on each, and a third option.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick Tidio if you run a Shopify or WordPress store and want a bot answering FAQs by tonight. Pick AgileCRM if you want sales, marketing and a help desk in one cheap CRM. For five people, Tidio is $101 a month cheaper than AgileCRM ($49 or more a month on Tidio against $150 on AgileCRM), before AI. Sellio Mini, at $45 for the workspace, is $4 under Tidio. Tidio and AgileCRM both include email in the price; only Tidio has website chat, WhatsApp and Instagram. Neither Tidio nor AgileCRM includes Telegram outright. Below, a third option for a team of two to ten that wants what Tidio and AgileCRM sell here at one price.

At a glanceTidioTidioAgileCRMAgileCRM
Built aroundThe chat widget and Lyro · billed by conversations, not seatsThe CRM record · help desk is one module
Entry plan$24.17/mo · Starter: 100 conversations$8.99/user/mo · Starter, two-year billing
Chat in the priceFrom $49.17/mo · Growth: 250+ conversationsNone · no chat widget
AI agentLyro from $32.50/mo · 50 conversationsNone · no AI agent
Copilot for agentsIncluded · reply assistantNone
Free planYes · 50 conversations a monthYes · 10 users, 1,000 contacts

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    TidioTidio

    As a chat in the widget, often answered first by the Lyro bot; a busy month counts against the conversation cap. AgileCRM raises a ticket where Tidio keeps a conversation.

    AgileCRMAgileCRM

    As a help desk ticket attached to a CRM contact, beside the deals and campaigns. Tidio has no ticket queue behind its conversations.

  2. 02

    What the seat buys

    TidioTidio

    Ten seats are included; what you pay for is conversations, from 100 on Starter to 250 or more on Growth. $49 for five people, against $150 on AgileCRM.

    AgileCRMAgileCRM

    $8.99 buys sales and marketing on Starter; the help desk module starts on Regular at $29.99. $150 for five people, against $49 on Tidio.

  3. 03

    How the AI is billed

    TidioTidio

    Lyro is bought in packs: from $32.50 a month for 50 conversations, on top of the plan. AgileCRM has no AI to bill (none) instead.

    AgileCRMAgileCRM

    No AI agent and no copilot; automation is rule-based campaign workflows. Tidio meters AI (Lyro from $32.50/mo) above the seats instead.

  4. 04

    Channels in the price

    TidioTidio

    Website chat, Messenger, Instagram, WhatsApp and email, with native Shopify and WordPress apps. website chat, WhatsApp and Instagram are here and not on AgileCRM.

    AgileCRMAgileCRM

    Email tickets and telephony; no live chat widget, WhatsApp, Instagram or Telegram. Tidio adds website chat, WhatsApp and Instagram, which AgileCRM lacks.

  5. 05

    Beyond the inbox

    TidioTidio

    Flows, the visual bot builder, and email campaigns for small ecommerce teams. AgileCRM is an all-in-one CRM with a help desk instead.

    AgileCRMAgileCRM

    Sales pipeline, marketing automation, landing pages and email campaigns in one CRM. Tidio is a live chat and AI for small business instead.

  6. 06

    Time to the first reply

    TidioTidio

    An hour: install the app on Shopify or WordPress and switch on Lyro. AgileCRM is a day.

    AgileCRMAgileCRM

    A day: import contacts, connect the mailbox, set up groups and canned responses. Tidio is an hour.

Sources: Tidio pricing · AgileCRM pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
TidioTidio. The Tidio inbox: the conversation list, the chat and Lyro's suggested answers
The AgileCRM help desk: the ticket list beside the contact record
AgileCRMAgileCRM. The AgileCRM help desk: the ticket list beside the contact record

Pricing references: Tidio pricing page (recorded 2026-09-06); AgileCRM pricing page (recorded 2026-09-13). Prices change; confirm current terms with each vendor.

Tidio, AgileCRM and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

FeatureTidioTidioAgileCRMAgileCRMSellio

Pricing

Pricing model
By billable conversations; AI by conversation packs.
Per user; lowest price needs two-year billing
Per workspace; seats and channels are plan limits
Free plan
50 conversations a month, 10 seats.
10 users, 1,000 contacts
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
Yes.
No chat widget
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Paid plans.
Help desk on Regular and up
From Mini: forward your support address; reply from the thread
WhatsApp
Paid plans.
Not offered
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Paid plans.
Not offered
From Mini: Instagram DMs beside web chat
Telegram
Not a channel.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
Lyro, trained on your site and FAQs.
None
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
From $32.50/mo for 50 conversations.
No AI to bill
Metered from an included credit, with caps you set
AI hands off to a person
Lyro hands to an operator.
No AI to hand off from
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Ticketing on paid plans, email-style.
Groups, labels, canned responses
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Flows, visitor-count limited.
Campaign workflows and triggers
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Analytics on Growth and up.
Basic reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps available.
Browser only
Native Windows and macOS apps

Which one, for whom

Pick Tidio if

  • You run a Shopify or WordPress store and want a bot answering FAQs by tonight.
  • Conversation volume is small enough that paying by conversation is cheaper than seats.
  • Five people cost $101 a month less than on AgileCRM ($49 against $150), before AI.
  • You need website chat, WhatsApp and Instagram in the price, which AgileCRM does not include outright.

Pick AgileCRM if

  • You want sales, marketing and a help desk in one cheap CRM.
  • Support is email tickets and phone, without a chat widget.
  • You need a ticket queue, which Tidio does not have.
  • Time to the first reply is a day here and an hour on Tidio.

The third option: Sellio

  • You are two to ten people on Tidio or AgileCRM who answer chat, messaging and email, and want to compare workspace pricing with $49 or more a month on Tidio against $150 on AgileCRM for five people.
  • You want the AI bill known before the month starts: Tidio meters AI (Lyro from $32.50/mo) above the seats, AgileCRM has no AI to bill (none); Sellio includes a credit and lets you cap it.
  • You need Telegram, which neither Tidio nor AgileCRM includes.

What two, five and ten people pay

Tidio: $49+ a month for five (from $49.17 for 250 conversations; seats are not the limit); it does not print a per-seat rate to extend to two or ten. AgileCRM on Regular: $60, $150 and $300 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $4 less than Tidio and $105 less than AgileCRM for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $205 under AgileCRM.

Where the two agree, and where they split

Tidio is a live chat and AI for small business built around the chat widget and Lyro; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. Both have a free plan: Tidio's is 50 conversations a month, AgileCRM's is 10 users, 1,000 contacts. Tidio and AgileCRM both include email in the price; only Tidio has website chat, WhatsApp and Instagram. Neither Tidio nor AgileCRM includes Telegram outright. Tidio meters AI (Lyro from $32.50/mo) above the seats; AgileCRM has no AI to bill (none). AgileCRM has tickets and Tidio does not, and only Tidio ships desktop apps. Tidio is an hour; AgileCRM is a day.

What each price leaves out

Tidio: Lyro AI from $32.50 a month for 50 conversations, sold separately or bundled. AgileCRM: No AI agent or copilot. Beside Tidio's Lyro from $32.50/mo and AgileCRM's none, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    TidioTidioSee vendorNot quoted
    AgileCRMAgileCRMAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    TidioTidio · 7-day trial
    AgileCRMAgileCRM · Free plan, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

Tidio vs AgileCRM: the questions people ask

Tidio is a live chat and AI for small business built around the chat widget and Lyro; AgileCRM is an all-in-one CRM with a help desk built around the CRM record. AgileCRM has tickets and Tidio does not, and only Tidio ships desktop apps.

  • Entry plan: Tidio $24.17/mo (Starter: 100 conversations); AgileCRM $8.99/user/mo (Starter, two-year billing).
  • Chat in the price: Tidio From $49.17/mo (Growth: 250+ conversations); AgileCRM None (no chat widget).
  • Sellio's inbox: Telegram, which neither Tidio nor AgileCRM has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside Tidio and AgileCRM on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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