tawk.toBrevo (Sendinblue)tawk.to vs Brevo (Sendinblue)

tawk.to vs Brevo (Sendinblue): $58 or $75 for five people

A free live chat against a marketing platform with a chat inbox: tawk.to is $17 a month cheaper for five people. Where tawk.to and Brevo (Sendinblue) split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

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The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick Brevo (Sendinblue) if you already send campaigns from Brevo and want the same contacts in the inbox. For five people, tawk.to is $17 a month cheaper than Brevo (Sendinblue) ($58 or more a month on tawk.to against $75 on Brevo (Sendinblue)), before AI. Sellio Mini, at $45, comes in $13 below tawk.to. tawk.to and Brevo (Sendinblue) both include website chat in the price; only Brevo (Sendinblue) has WhatsApp and Instagram. Neither tawk.to nor Brevo (Sendinblue) includes email and Telegram outright. For a team of two to ten weighing tawk.to against Brevo (Sendinblue), the third option below puts chat and tickets at one workspace price.

At a glancetawk.totawk.toBrevo (Sendinblue)Brevo (Sendinblue)
Built aroundFree chat for unlimited agents · paid add-ons per featureEmail campaigns · Conversations is a module
Entry plan$0 · unlimited agents$0 · Conversations Free: 1 seat
Chat in the price$0 · $29/mo to remove brandingAbout $15/seat/mo · Conversations Pro
AI agentAI Assist from $29/mo · small free tierAura AI · drafts and summaries, no per-use price
Copilot for agentsIn AI AssistAura AI
Free planYes · the core product is freeYes · one seat, one channel

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. Brevo (Sendinblue) has no ticket queue either.

    Brevo (Sendinblue)Brevo (Sendinblue)

    As a chat or a social message in the Conversations inbox, next to the contact's campaign history. tawk.to has no ticket queue either.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $75 on Brevo (Sendinblue).

    Brevo (Sendinblue)Brevo (Sendinblue)

    Conversations Pro is about $15 a seat; the marketing plans are priced by email volume, not seats. $75 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. Brevo (Sendinblue) meters AI (Aura AI) above the seats as well.

    Brevo (Sendinblue)Brevo (Sendinblue)

    Aura AI drafts replies and summarises chats inside the plans; no AI agent is metered per conversation. tawk.to meters AI (AI Assist from $29/mo) above the seats as well.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. Brevo (Sendinblue) adds WhatsApp and Instagram, which tawk.to lacks.

    Brevo (Sendinblue)Brevo (Sendinblue)

    Website chat, Messenger, Instagram, WhatsApp and email; no Telegram. WhatsApp and Instagram are here and not on tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. Brevo (Sendinblue) is a marketing platform with a chat inbox instead.

    Brevo (Sendinblue)Brevo (Sendinblue)

    Email and SMS campaigns, marketing automation, a CRM and transactional email. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. Brevo (Sendinblue) is an afternoon.

    Brevo (Sendinblue)Brevo (Sendinblue)

    An afternoon: add the chat widget and connect the social pages. tawk.to is minutes.

Sources: tawk.to pricing · Brevo (Sendinblue) pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The Brevo Conversations inbox: the chat list beside the contact and campaign history
Brevo (Sendinblue)Brevo (Sendinblue). The Brevo Conversations inbox: the chat list beside the contact and campaign history

Pricing references: tawk.to pricing page (recorded 2026-09-06); Brevo (Sendinblue) pricing page (recorded 2026-09-13; needs verification). Prices change; confirm current terms with each vendor.

tawk.to, Brevo (Sendinblue) and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toBrevo (Sendinblue)Brevo (Sendinblue)Sellio

Pricing

Pricing model
Free chat; add-ons per feature.
Per seat for the inbox; by volume for campaigns
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
One seat, one channel
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
Widget included
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
Campaign replies, not a ticket queue
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
In Conversations
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
In Conversations
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Not offered
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Not offered
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
Chatbot scenarios; Aura AI drafts
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
Inside the plan
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
Scenario hands to an agent
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
Conversations only
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Marketing automation, not support rules
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Campaign reports
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Browser and mobile
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Five people cost $17 a month less than on Brevo (Sendinblue) ($58 against $75), before AI.
  • You want native desktop apps, which Brevo (Sendinblue) does not ship.

Pick Brevo (Sendinblue) if

  • You already send campaigns from Brevo and want the same contacts in the inbox.
  • Marketing automation matters as much as support.
  • You need WhatsApp and Instagram in the price, which tawk.to does not include outright.
  • Time to the first reply is an afternoon here and minutes on tawk.to.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $58 or more a month on tawk.to against $75 on Brevo (Sendinblue) for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: tawk.to meters AI (AI Assist from $29/mo) above the seats, Brevo (Sendinblue) meters AI (Aura AI) above the seats, and Sellio stops at the cap you set.
  • You need Telegram and tickets raised from a chat, which neither tawk.to nor Brevo (Sendinblue) includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. Brevo (Sendinblue): $75 a month for five (5 seats × about $15); it does not print a per-seat rate to extend to two or ten. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $30 less than Brevo (Sendinblue) for five people; Essentials at $95 for ten, the AI credit included.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; Brevo (Sendinblue) is a marketing platform with a chat inbox built around email campaigns. Both have a free plan: tawk.to's is the core product is free, Brevo (Sendinblue)'s is one seat, one channel. tawk.to and Brevo (Sendinblue) both include website chat in the price; only Brevo (Sendinblue) has WhatsApp and Instagram. Neither tawk.to nor Brevo (Sendinblue) includes email and Telegram outright. tawk.to (AI Assist from $29/mo) and Brevo (Sendinblue) (Aura AI) both meter AI above the seats. Neither tawk.to nor Brevo (Sendinblue) has a ticket queue, and only tawk.to ships desktop apps. tawk.to is minutes; Brevo (Sendinblue) is an afternoon.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. Brevo (Sendinblue): Aura AI drafts and summaries inside the plans; no per-conversation AI price. Beside tawk.to's AI Assist from $29/mo and Brevo (Sendinblue)'s Aura AI, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How these figures were read

Brevo (Sendinblue) does not print the figures above in a form a fetch can read (Conversations is priced per seat; the marketing plans by email volume. The page could only be read in a local currency, so the seat price is from Brevo's published summaries.), so they are marked unverified here beside tawk.to's, and Brevo (Sendinblue)'s pricing page should be checked before you decide.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    Brevo (Sendinblue)Brevo (Sendinblue)See vendorNot quoted
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    Brevo (Sendinblue)Brevo (Sendinblue) · Free plan, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs Brevo (Sendinblue): the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; Brevo (Sendinblue) is a marketing platform with a chat inbox built around email campaigns. Neither tawk.to nor Brevo (Sendinblue) has a ticket queue, and only tawk.to ships desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); Brevo (Sendinblue) $0 (Conversations Free: 1 seat).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); Brevo (Sendinblue) About $15/seat/mo (Conversations Pro).
  • Sellio puts every channel in one inbox: email and Telegram, which neither tawk.to nor Brevo (Sendinblue) has outright, plus the rest of the five, on every paid plan.

Sellio's side of the tawk.to and Brevo (Sendinblue) rows is on the shared inbox page.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

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