tawk.toLiveChattawk.to vs LiveChat

tawk.to vs LiveChat: five seats for $58 or $245

A free live chat against a live chat software: tawk.to is $187 a month cheaper for five people. Where tawk.to and LiveChat split, and a third option for small teams.

By Khalid Nouri, founder of SellioPricing check dates are listed with each vendor below

Try the third optionSellio pricing

No credit card. Live in minutes.

The short answer

Pick tawk.to if budget is zero and you can live with the tawk.to branding or pay $29 to remove it. Pick LiveChat if website chat is the channel and you want the most refined console and widget available. For five people, tawk.to is $187 a month cheaper than LiveChat ($58 or more a month on tawk.to against $245 on LiveChat), before AI. Sellio Mini, at $45, comes in $13 below tawk.to. tawk.to and LiveChat both include website chat in the price. Neither tawk.to nor LiveChat includes email, WhatsApp, Instagram and Telegram outright. For a team of two to ten weighing tawk.to against LiveChat, the third option below puts chat and tickets at one workspace price.

At a glancetawk.totawk.toLiveChatLiveChat
Built aroundFree chat for unlimited agents · paid add-ons per featureThe chat console · help desk and chatbot sold separately
Entry plan$0 · unlimited agents$19/agent/mo · Starter: 60-day history
Chat in the price$0 · $29/mo to remove branding$49/agent/mo · Team
AI agentAI Assist from $29/mo · small free tierChatBot from $52/mo · a separate product
Copilot for agentsIn AI AssistIncluded · Text Intelligence
Free planYes · the core product is freeNone · 14-day trial

The six differences that decide it

Everything else on this page follows from these.

  1. 01

    Where a conversation starts

    tawk.totawk.to

    As a chat in the free dashboard; tickets are emails converted into a simple queue. LiveChat has no ticket queue either.

    LiveChatLiveChat

    As a chat in the agent console, with the visitor's page and typing shown live; tickets go to the separate HelpDesk product. tawk.to has no ticket queue either.

  2. 02

    What the seat buys

    tawk.totawk.to

    Seats are free and unlimited. The money goes on add-ons: branding removal, AI Assist, video, hired agents. $58 for five people, against $245 on LiveChat.

    LiveChatLiveChat

    $19 buys the console with 60 days of history. Team at $49 keeps the history and adds reports. $245 for five people, against $58 on tawk.to.

  3. 03

    How the AI is billed

    tawk.totawk.to

    AI Assist from $29 a month with a small free tier; it drafts and answers from your knowledge base. LiveChat meters AI (ChatBot from $52/mo) above the seats as well.

    LiveChatLiveChat

    Text Intelligence assists are included; an AI answering customers means the separate ChatBot product from $52 a month. tawk.to meters AI (AI Assist from $29/mo) above the seats as well.

  4. 04

    Channels in the price

    tawk.totawk.to

    Website chat and email tickets; no native WhatsApp, Instagram or Telegram. The same set as LiveChat.

    LiveChatLiveChat

    Website chat, Messenger, Apple Messages, WhatsApp and email in the console; SMS via integration. The same set as tawk.to.

  5. 05

    Beyond the inbox

    tawk.totawk.to

    A knowledge base, a CRM, and human agents for hire at $1 an hour. LiveChat is a live chat software instead.

    LiveChatLiveChat

    A large marketplace, and sibling products for chatbot, help desk and knowledge base at their own prices. tawk.to is a free live chat instead.

  6. 06

    Time to the first reply

    tawk.totawk.to

    Minutes: paste the widget and start chatting. LiveChat is an hour.

    LiveChatLiveChat

    An hour: paste the snippet, invite agents, answer. tawk.to is minutes.

Sources: tawk.to pricing · LiveChat pricing. Each vendor’s own comparison of the other is linked so you can weigh both sides against ours.

What each one looks like

A look at the agent workspace. Interfaces can vary by plan and product version.

The tawk.to dashboard: the visitor list, the chat and the ticket queue
tawk.totawk.to. The tawk.to dashboard: the visitor list, the chat and the ticket queue
The LiveChat agent console: the chat list, the conversation and the visitor details
LiveChatLiveChat. The LiveChat agent console: the chat list, the conversation and the visitor details

Pricing references: tawk.to pricing page (recorded 2026-09-06); LiveChat pricing page (recorded 2026-09-06). Prices change; confirm current terms with each vendor.

tawk.to, LiveChat and Sellio, side by side

Fifteen things a support team checks. A dash means the product does part of it or charges extra for it.

Featuretawk.totawk.toLiveChatLiveChatSellio

Pricing

Pricing model
Free chat; add-ons per feature.
Per agent; ChatBot is a separate product.
Per workspace; seats and channels are plan limits
Free plan
Unlimited agents.
14-day trial.
2 seats, 1 channel, 1 AI agent, no trial clock

Channels

Website live chat
The product.
The core product.
One script tag; guides for HTML, React, Next.js and more
Email in the inbox
Ticketing by email on the free plan.
Via marketplace integration.
From Mini: forward your support address; reply from the thread
WhatsApp
Messaging channels in beta.
Via marketplace integration.
From Mini: WhatsApp Business API, several agents on one number
Instagram DMs
Messaging channels in beta.
Via marketplace integration.
From Mini: Instagram DMs beside web chat
Telegram
Beta.
Not listed.
From Mini: paste a bot token; the webhook is set for you
Slack, Discord, Teams (two-way)
Not offered.
Slack integration.
From Mini: two-way threads; a reply there reaches the customer

AI

AI agent trained on your docs
AI Assist from $29/mo, trained on the knowledge base.
ChatBot, a separate subscription.
Crawl your site, upload PDFs and FAQs; answers only from those
How AI is billed
Add-on subscription.
From $52/mo for ChatBot; copilot included.
Metered from an included credit, with caps you set
AI hands off to a person
Hands to agents.
ChatBot transfers to agents.
On low confidence, a keyword, or a teammate taking over

Support operations

Tickets
Basic email tickets.
HelpDesk is a separate product.
On Plus: raise from any chat; customer, back-office and tracker
Visual workflow automation
Triggers.
Routing rules; flows live in ChatBot.
From Mini: 11 triggers, 18 actions, no code
Analytics and CSAT
Basic reporting.
Reports and ratings.
From Essentials: response times, resolution, CSAT; topics and email reports on Plus

Apps

Desktop app (Windows, macOS)
Desktop apps.
Mac and Windows apps.
Native Windows and macOS apps

Which one, for whom

Pick tawk.to if

  • Budget is zero and you can live with the tawk.to branding or pay $29 to remove it.
  • You want to hire human chat agents by the hour.
  • Five people cost $187 a month less than on LiveChat ($58 against $245), before AI.
  • You want a free plan to start on; LiveChat offers 14 days, no card.

Pick LiveChat if

  • Website chat is the channel and you want the most refined console and widget available.
  • You need Apple Messages for Business.
  • Time to the first reply is an hour here and minutes on tawk.to.
  • Its pricing model suits you better than tawk.to's: per agent per month; yearly and monthly rates. No free plan.

The third option: Sellio

  • Your team is two to ten people on chat, messaging and email. Weigh workspace pricing against $58 or more a month on tawk.to against $245 on LiveChat for five people; the billing units and included features differ.
  • You want a ceiling on AI spend: tawk.to meters AI (AI Assist from $29/mo) above the seats, LiveChat meters AI (ChatBot from $52/mo) above the seats, and Sellio stops at the cap you set.
  • You need Telegram and tickets raised from a chat, which neither tawk.to nor LiveChat includes.

What two, five and ten people pay

tawk.to: $58+ a month for five ($0 for chat, $29 to remove branding, $29+ for AI Assist); it does not print a per-seat rate to extend to two or ten. LiveChat on Team: $98, $245 and $490 a month for two, five and ten people, before AI. Sellio: Free for two seats; Mini at $45 for five, $13 less than tawk.to and $200 less than LiveChat for five people; Essentials at $95 for ten, the AI credit included. At ten people, Essentials at $95 is $395 under LiveChat.

Where the two agree, and where they split

tawk.to is a free live chat built around free chat for unlimited agents; LiveChat is a live chat software built around the chat console. Only tawk.to has a free plan (the core product is free); LiveChat offers 14 days, no card. tawk.to and LiveChat both include website chat in the price. Neither tawk.to nor LiveChat includes email, WhatsApp, Instagram and Telegram outright. tawk.to (AI Assist from $29/mo) and LiveChat (ChatBot from $52/mo) both meter AI above the seats. Neither tawk.to nor LiveChat has a ticket queue, and both ship desktop apps. tawk.to is minutes; LiveChat is an hour.

What each price leaves out

tawk.to: AI Assist from $29 a month, with a small free tier. LiveChat: Text Intelligence (copilot, suggestions, summaries) included. The ChatBot product is separate, from $52 a month yearly. Beside tawk.to's AI Assist from $29/mo and LiveChat's ChatBot from $52/mo, Sellio includes an AI credit with each paid plan. Usage consumes that credit; additional credits cost extra, and you can set a spending cap.

How to decide in an afternoon

  1. Step 1

    Count agents and channels

    Anyone who replies is a seat. List the channels customers actually use.

    5 people reply5 seats
    Website chat61%
    WhatsApp27%
    Email12%
  2. Step 2

    Price the AI you would use

    Estimate monthly conversations the AI could close, then apply each vendor's per-resolution or per-session rate.

    1,200 conversations × 40% AI closes480
    tawk.totawk.toSee vendorNot quoted
    LiveChatLiveChatAssumed $0$0
    Sellio$0.05$19

    Illustrative AI-only estimate; vendor units differ. Pack billing is rounded up. Sellio assumes Mini’s $5 credit and $0.05 per conversation.

  3. Step 3

    Trial the shortlist

    Check each vendor’s trial, free plan or demo terms. Where access is available, test one real channel before committing.

    tawk.totawk.to · Not applicable; the core is free
    LiveChatLiveChat · 14 days, no card
    Sellio · Free plan, no card

    Confirm trial access and limits, then evaluate one real channel on each.

Continue your research

FAQ

tawk.to vs LiveChat: the questions people ask

tawk.to is a free live chat built around free chat for unlimited agents; LiveChat is a live chat software built around the chat console. Neither tawk.to nor LiveChat has a ticket queue, and both ship desktop apps.

  • Entry plan: tawk.to $0 (unlimited agents); LiveChat $19/agent/mo (Starter: 60-day history).
  • Chat in the price: tawk.to $0 ($29/mo to remove branding); LiveChat $49/agent/mo (Team).
  • Sellio's inbox: email, WhatsApp, Instagram and Telegram, which neither tawk.to nor LiveChat has outright, plus the rest of the five, on every paid plan.

The shared inbox page puts Sellio beside tawk.to and LiveChat on the same rows.

Still have a question? Contact us or browse the docs.

Or the third option: one price, every channel.

Sellio puts website chat, WhatsApp, Instagram, Telegram and email in one inbox with tickets and an AI agent, for $45 to $295 a month per workspace.

Get startedRead the docs

No credit card required